Luxury Reservations Agent — Elevate Guest Experiences

Hilton; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Wellness resources

Job summary

Waldorf Astoria Chicago is seeking a Reservations Agent to join our team in Chicago's Gold Coast. You will handle guest inquiries, secure bookings, and deliver warm, personalized service in a luxury setting.

The ideal candidate excels in communication, detail orientation, and proactive selling of hotel services. This role offers opportunities to contribute to Forbes-standard guest experiences and be part of a renowned luxury brand within the Waldorf Astoria portfolio.

Qualifications

• Exceptional guest service and communication skills.
• Attention to detail in processing reservations and inquiries.
• Ability to promote hotel services and upgrades to guests.

Responsibilities

• Provide exceptional customer service to guests and team members.
• Secure individual bookings by converting inquiries into confirmed reservations.
• Maintain accurate reservations records and processing of guest requests.
• Use proactive selling techniques to maximize room sales and services.

Skills

Customer service

Communication

Upselling

Job description

Waldorf Astoria Chicago is seeking a Reservations Agent to join our team in Chicago's Gold Coast. You will handle guest inquiries, secure bookings, and deliver warm, personalized service in a luxury setting.

The ideal candidate excels in communication, detail orientation, and proactive selling of hotel services. This role offers opportunities to contribute to Forbes-standard guest experiences and be part of a renowned luxury brand within the Waldorf Astoria portfolio.