Luxury Reservations Agent: Elevate Guest Experiences

Kerzner International; Bozeman (MT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance - 80% of premium paid by employer

Health Savings Account with $50 employer contribution per pay period

Dental, vision & life insurance - 100% of premium paid by employer

5 weeks of PTO

8 paid holidays

Uniform provided & complimentary laundering

Complimentary transportation to/from resort

Complimentary meal per shift

Discounts at F&B outlets on property

14 nights per year at $100/night at Kerzner Properties

Complimentary ski pass or $225 gym membership reimbursement

Job summary

A luxury hospitality company located in Bozeman, Montana is seeking an experienced Agent, Reservations to handle reservation inquiries and provide exceptional guest service. The successful candidate will have at least 1 year of experience in reservations or a contact center, must be fluent in English, and possess strong organizational skills. Responsibilities include managing pricing strategies, processing reservations, and maintaining confidentiality for VIP guests. The role also requires adaptability and a commitment to exceeding guest expectations.

Qualifications

• Minimum of 1 year of experience with Reservations or significant contact center experience.
• Must be willing to work flexible hours, including weekends and holidays.

Responsibilities

• Handle all reservation inquiries professionally and efficiently.
• Execute reservation sales from initial inquiry to confirmation.
• Maintain updated knowledge of selling strategies and inventory.

Skills

Fluent in verbal and written English

Strong organizational skills

Tools

Opera

Microsoft Office (Word, Excel, PowerPoint)

Job description

A luxury hospitality company located in Bozeman, Montana is seeking an experienced Agent, Reservations to handle reservation inquiries and provide exceptional guest service. The successful candidate will have at least 1 year of experience in reservations or a contact center, must be fluent in English, and possess strong organizational skills. Responsibilities include managing pricing strategies, processing reservations, and maintaining confidentiality for VIP guests. The role also requires adaptability and a commitment to exceeding guest expectations.