Luxury Ranch Host & Guest Experience Ambassador

Lone Mountain Ranch; Big Sky (MT); On-site; USD 42,000 - 64,000; Full time

Job summary

Lone Mountain Ranch is seeking a Bison Lodge Host & Ranch Ambassador who delivers attentive, high-touch service for premier guests in Big Sky, Montana. You will coordinate transportation, dining, activities, and special requests to create effortless experiences.

When not hosting in Bison Lodge, you engage with guests across the Ranch, offering recommendations, solving problems, and enhancing overall guest satisfaction with warmth and discretion.

Qualifications

• Experience in hospitality or guest services.
• Excellent communication and organization.
• Attention to detail and guest privacy.

Responsibilities

• Serve as the dedicated point of contact for Bison Lodge guests throughout their stay.
• Anticipate guest needs and coordinate personalized requests, itineraries, activities, dining, and experiences.
• Partner closely with Concierge, Front Desk, Transportation, Housekeeping, Culinary, Activities, Maintenance, and other Ranch teams.
• Provide professional guest transportation throughout the Ranch and to approved off-property destinations.
• Prepare and maintain Bison Lodge for guest stays, including provisioning, organization, light tidying, and guest amenities.
• Provide basic wine, cocktail, beverage, and in-lodge dining service as needed.
• Maintain discretion and respect for guest privacy.
• Engage with guests throughout the Ranch when unoccupied, offer recommendations and assist.
• Follow through on details and adapt quickly to changes.

Skills

Hospitality

Guest services

Communication

Organization

Interpersonal skills

Discretion

Problem solving

Driving

Flexibility

Luxury service

Job description

Lone Mountain Ranch is seeking a Bison Lodge Host & Ranch Ambassador who delivers attentive, high-touch service for premier guests in Big Sky, Montana. You will coordinate transportation, dining, activities, and special requests to create effortless experiences.

When not hosting in Bison Lodge, you engage with guests across the Ranch, offering recommendations, solving problems, and enhancing overall guest satisfaction with warmth and discretion.