Luxury Private-Club Membership Advisor

ADP, Inc.; San Francisco (CA); On-site; USD 81,000 - 109,000; Full time

Job summary

The Battery seeks a Membership Advisor in San Francisco to steward a portfolio of Applicants and Members from initial contact through ongoing membership. This on-site role focuses on belonging and retention, not volume, while managing the House Account program with discretion and relationship-building.

Ideal candidates bring luxury hospitality or private club experience, superb organizational skills, and a client-centric mindset to navigate long relationship cycles and multi-tier memberships.

Qualifications

• Background in luxury hospitality, private club membership, or relationship management.
• Experience managing an active portfolio of client or Member relationships.
• Experience in B2B account management, corporate partnerships, or sales preferred.
• Bachelor's degree or equivalent experience preferred.
• Flexibility with schedule, including evenings and weekends for Club events.
• Must read, write, speak, and understand English comprehensively.
• Basic computer skills, including comfort learning CRM/database software.

Responsibilities

• Owns the personal relationship with an assigned portfolio of applicants and Members from lead to active membership.
• Provides a tailored welcome and tour to prospective Members and guides them through the process.
• Manages onboarding cadence at 30/60/180 days and renewals for portfolio members.
• Develops meaningful introductions and recommendations to engage Members.
• Leads House Account outreach, negotiations, and contract execution for corporate partnerships.
• Maintains accurate relationship records in Sonato/CRM systems and ensures proper routing of issues.

Skills

Emotional intelligence

Discretion

Organization

People orientation

Relationship management

Negotiation

Education

Bachelor's degree

Tools

CRM software

Sonato CRM

Job description

The Battery seeks a Membership Advisor in San Francisco to steward a portfolio of Applicants and Members from initial contact through ongoing membership. This on-site role focuses on belonging and retention, not volume, while managing the House Account program with discretion and relationship-building.

Ideal candidates bring luxury hospitality or private club experience, superb organizational skills, and a client-centric mindset to navigate long relationship cycles and multi-tier memberships.