Luxury Pool Club Manager: Guest Experience & Ops

The Boca Raton; Boca Raton (FL); Hybrid; USD 80,000 - 110,000; Full time

Job summary

The Boca Raton is seeking an energetic Pool Club Manager to lead the Harborside Pool Club and guide daily operations, ensuring Forbes-level service, safety, and financial accountability. You will oversee staff, coordinate with multiple departments, and drive exceptional guest experiences while maintaining high standards of cleanliness and operational efficiency.

This role requires a proven hospitality leadership background, strong organizational skills, and a commitment to service excellence in

Qualifications

• Bachelor's degree preferred.
• Minimum of three years of management experience within hospitality, recreation, aquatics, or club operations.
• Previous luxury resort, country club, or hospitality experience preferred.
• Ability to manage multiple locations and priorities simultaneously.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office applications and hospitality management systems.
• Experience with labor management, scheduling, budgeting, forecasting, inventory control, and financial reporting.
• CPR, AED, and First Aid certifications preferred.

Responsibilities

• Oversee the daily operation of the Harborside Pool Club.
• Supervise the Pool Club Supervisor, pool hosts, pool valets, locker room attendants, and departmental leads.
• Conduct daily lineups and communicate departmental objectives, expectations, and operational updates.
• Establish schedules and assign work responsibilities while ensuring appropriate staffing levels.
• Maintain operational readiness during opening, mid-day, and closing shifts.
• Ensure compliance with all company policies, procedures, and Forbes standards.
• Maintain exceptional service standards throughout the Pool Club.
• Resolve guest concerns, complaints, and service recovery opportunities promptly and professionally.
• Ensure team members actively engage with members and guests to create memorable experiences.
• Oversee cabana operations, chair setup, amenities, and overall pool deck hospitality.
• Oversee the care, maintenance, cleanliness, and appearance of all pool facilities and furnishings, fixtures, and equipment (FFE).
• Ensure locker rooms, towel stations, host stations, and cabanas are maintained according to established standards.
• Conduct regular inspections of pool decks, walkways, landscaping, furniture, and equipment.
• Submit work orders and follow up on repairs as necessary.
• Maintain inventories of towels, supplies, chemicals, uniforms, amenities, and equipment.
• Monitor departmental expenses, labor costs, and revenue generation.
• Assist with monthly inventories and budget preparation.
• Review profit and loss statements, labor reports, general ledger detail, and departmental expenses.
• Support cabana pricing strategies and revenue management initiatives.
• Maintain compliance with departmental budgets and purchasing procedures.
• Recruit, train, mentor, coach, and develop departmental associates.
• Conduct performance evaluations and support corrective action processes when necessary.
• Ensure team members receive ongoing training regarding safety procedures, guest engagement, and operational standards.
• Serve as the primary liaison between the Pool Club and other departments.
• Coordinate activities with Food and Beverage, Banquets, Engineering, Housekeeping, Laundry, Security, and Information Technology.
• Support major member events, holiday programming, and special activations.
• Maintain departmental records, schedules, checklists, inventories, and standard operating procedures.
• Monitor labor utilization and staffing productivity.
• Communicate departmental updates through Beekeeper and other internal platforms.
• Ensure all documentation is completed accurately and promptly.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Guest service excellence

Education

Bachelor's degree preferred

Tools

Microsoft Office

Hospitality management systems

Job description

The Boca Raton is seeking an energetic Pool Club Manager to lead the Harborside Pool Club and guide daily operations, ensuring Forbes-level service, safety, and financial accountability. You will oversee staff, coordinate with multiple departments, and drive exceptional guest experiences while maintaining high standards of cleanliness and operational efficiency.

This role requires a proven hospitality leadership background, strong organizational skills, and a commitment to service excellence in