Luxury Pool & Beach Supervisor — Elevate Guest Experiences

Four Seasons Hotels and Resorts; Kailua (HI); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Hourly Rate: $31.05

On-site gym and wellness programs

Free employee meals

Job summary

Four Seasons Resort Hualālai is seeking a Pool and Beach Supervisor who shares a passion for excellence and who can elevate the guest experience with strong leadership and resort knowledge. The role requires six to twelve months of restaurant or food and beverage experience, United States work authorization, and Hawaii DOH TB clearance.

Weekend and holiday availability is required; Forbes-style service is expected in all interactions.

Qualifications

• Six to twelve months of restaurant, food and beverage, or equivalent experience.
• Legal work authorization in United States.
• TB clearance required by Hawaii DOH for food and beverage.
• Weekend and holiday availability required.

Responsibilities

• Train, evaluate, lead, motivate, coach, and discipline all employees in Recreation Department to ensure standards are met.
• Be visible in operation, recognize staff, handle guest concerns and special requests.
• Ensure quality of all food & beverage items and restock/organize products and equipment.
• Quality checks all guests to ensure satisfaction.
• Conduct pre-shift meetings for effective communication.
• Assist in areas such as food running, towels replenishment, attending or serving as needed.
• Test and coach team members on Forbes standards and training manuals to guarantee service.
• Handle guest and resident complaints to maintain service flow and guest satisfaction.

Job description

Four Seasons Resort Hualālai is seeking a Pool and Beach Supervisor who shares a passion for excellence and who can elevate the guest experience with strong leadership and resort knowledge. The role requires six to twelve months of restaurant or food and beverage experience, United States work authorization, and Hawaii DOH TB clearance.

Weekend and holiday availability is required; Forbes-style service is expected in all interactions.