Luxury Personal Stylist—Ops & Client Experience Lead

060 SAKS & CO LLC; United States; On-site; USD 30,348 - 37,939; Full time

Job summary

Saks Global is seeking an Administrative Support & Operations Coordinator to anchor the stylist’s business operations across scheduling, logistics, and client service in a luxury retail setting.

You will manage calendars, coordinate shipments and alterations, track performance metrics, generate reports, and collaborate with store leadership and brand teams to uphold discreet, premier service.

Responsibilities

• Act as the operational anchor for the stylist’s business, coordinating tasks, daily priorities, and schedules for the support assistants to ensure seamless client execution.
• Manage high-level scheduling, appointment preparation, and follow-ups, ensuring the stylist is fully prepared for all client engagements and VIP events.
• Track high-value client shipments, alteration pipelines, and product sourcing requests, troubleshooting administrative issues before they impact the client experience.
• Monitor and analyze weekly selling performance, category mix, and key business drivers within the book to identify trends and highlight opportunities.
• Maintain and utilize daily/weekly reporting tools and dashboards to provide the stylist and store leadership with clear visibility into book productivity.
• Track KPIs including client retention, new acquisition, and lapsed client reactivation, organizing the data into actionable outreach lists.
• Serve as the primary point of contact between the stylist's business and store leadership, merchant teams, and corporate functions to secure proactive inventory and client support.
• Stay informed on competitive luxury client trends, current brand assortments, and seasonal shifts to support agile, proactive planning.
• Maintain the absolute highest standards of discretion, professionalism, and alignment with Saks Global’s luxury brand values.
• Perform additional operational, technical, and administrative responsibilities as needed to ensure the smooth running of the book.

Job description

Saks Global is seeking an Administrative Support & Operations Coordinator to anchor the stylist’s business operations across scheduling, logistics, and client service in a luxury retail setting.

You will manage calendars, coordinate shipments and alterations, track performance metrics, generate reports, and collaborate with store leadership and brand teams to uphold discreet, premier service.