Stylist Operations Lead — Luxury Brand

Exemplar Luxury Group; New York (NY); On-site; USD 63,124,387 - 78,913,060; Full time

Job summary

Saks Global in New York seeks an Administrative Support & Operations Coordinator to anchor workflow, manage calendars, and oversee logistics for a luxury stylist’s client engagements and VIP events.

Responsibilities include performance tracking, data reporting, clienteling metrics, and cross-functional liaison with store leadership and corporate teams. The role emphasizes discretion and adherence to brand standards in a fast-paced luxury environment.

Responsibilities

• Workflow Coordination: Act as the operational anchor for the stylist’s business, coordinating tasks, daily priorities, and schedules for the support assistants to ensure seamless client execution.
• Calendar & Agenda Management: Manage high-level scheduling, appointment preparation, and follow-ups, ensuring the stylist is fully prepared for all client engagements and VIP events.
• Logistics Oversight: Track high-value client shipments, alteration pipelines, and product sourcing requests, troubleshooting administrative issues before they impact the client experience.
• Performance Tracking: Monitor and analyze weekly selling performance, category mix, and key business drivers within the book to identify trends and highlight opportunities.
• Data Reporting: Maintain and utilize daily/weekly reporting tools and dashboards to provide the stylist and store leadership with clear visibility into book productivity.
• Clienteling Metrics: Track essential KPIs including client retention, new acquisition, and lapsed client reactivation, organizing the data into actionable outreach lists.
• Cross-Functional Partner: Serve as the primary point of contact between the stylist's business and store leadership, merchant teams, and corporate functions to secure proactive inventory and client support.
• Market Awareness: Stay informed on competitive luxury client trends, current brand assortments, and seasonal shifts to support agile, proactive planning.
• Brand Standards: Maintain the absolute highest standards of discretion, professionalism, and alignment with Saks Global’s luxury brand values.
• Ad Hoc Administration: Perform additional operational, technical, and administrative responsibilities as needed to ensure the smooth running of the book.

Job description

Saks Global in New York seeks an Administrative Support & Operations Coordinator to anchor workflow, manage calendars, and oversee logistics for a luxury stylist’s client engagements and VIP events.

Responsibilities include performance tracking, data reporting, clienteling metrics, and cross-functional liaison with store leadership and corporate teams. The role emphasizes discretion and adherence to brand standards in a fast-paced luxury environment.