Luxury Outlet Sales Leader - Client Experience

Marcjacobs; Wrentham (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Discounts on MJ products

401k matching

Job summary

Marc Jacobs International seeks a Sales Supervisor for the Wrentham Premium Outlet in Massachusetts to lead the floor and drive key metrics. You will mentor a team, deliver a top-tier guest experience, and align with the brand's DNA.

The role requires client focus, styling knowledge, strong communication, and flexibility to work retail hours, including evenings, weekends, and holidays. Commensurate pay and a comprehensive benefits package are provided.

Qualifications

• 3+ years in retail, sales, or related role with customer focus.
• Prior leadership experience preferred.
• Experience generating sales and developing client relationships.
• Strong verbal and written communication skills.
• Passion for the Marc Jacobs brand and product offering.
• Ability to work a retail schedule including evenings, weekends, and holidays.

Responsibilities

• Consistently achieve or exceed sales and store KPIs.
• Lead the sales floor to deliver an exceptional customer experience.
• Ensure the store is guest-ready and welcoming.
• Position yourself as an expert on styling, trends, and products.
• Drive client journey and follow-up for events and inquiries.
• Maintain knowledge of Marc Jacobs Universe and pillars.
• Open/close the store following procedures.
• Keep sales floor and stockroom organized and compliant with policies.

Skills

Retail experience

Leadership

Customer service

Client relationships

Communication

POS operation

MS Office

Tools

POS

Microsoft Office

Job description

Marc Jacobs International seeks a Sales Supervisor for the Wrentham Premium Outlet in Massachusetts to lead the floor and drive key metrics. You will mentor a team, deliver a top-tier guest experience, and align with the brand's DNA.

The role requires client focus, styling knowledge, strong communication, and flexibility to work retail hours, including evenings, weekends, and holidays. Commensurate pay and a comprehensive benefits package are provided.