Luxury Retail Stylist & Client Experience Lead

Marcjacobs; Burlington (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Medical, dental & vision insurance

401k matching

Employee discounts

PerkSpot discounts

Job summary

Marc Jacobs International is seeking a Sales Associate for its Burlington, MA location. You will drive sales by delivering exceptional client experiences, engaging in clienteling, and supporting store operations. The role emphasizes styling expertise, product knowledge, and building lasting client relationships.

You will work to exceed sales targets, maintain an organized store, and participate in a collaborative team culture while adapting to a dynamic retail environment.

Qualifications

• Experience in retail or customer-focused roles.
• Proven ability to generate sales and build client relations.
• Strong verbal and written communication skills.
• Demonstrates excellence in client service and empathy.
• Shows entrepreneurial spirit and adaptability to change.
• Creative, curious, and collaborative mindset.
• Excellent organizational, follow-up, and time management skills.
• Passion for Marc Jacobs brand and products.
• Proficient with POS systems and basic MS Office.
• Able to work retail hours including evenings, weekends, and holidays.

Responsibilities

• Meet or exceed individual and store sales KPIs.
• Keep the store guest-ready and welcoming.
• Share styling expertise and product knowledge with clients.
• Guide clients through the journey to drive repeat business.
• Know Marc Jacobs Universe, brand DNA, and pillars.
• Capture client data and manage relationships.
• Regularly contact clients and follow up on inquiries or events.
• Collaborate with colleagues and management.

Skills

Retail experience

Sales generation

Communication skills

Customer service

Entrepreneurial spirit

Creative & innovative

Organizational skills

Brand passion

POS proficiency

Retail schedule flexibility

Tools

POS system

Microsoft Office

Job description

Marc Jacobs International is seeking a Sales Associate for its Burlington, MA location. You will drive sales by delivering exceptional client experiences, engaging in clienteling, and supporting store operations. The role emphasizes styling expertise, product knowledge, and building lasting client relationships.

You will work to exceed sales targets, maintain an organized store, and participate in a collaborative team culture while adapting to a dynamic retail environment.