Luxury NYC Concierge: Front Desk & Travel Expert

Hyatt; Town of Thompson (NY); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Diversity & Inclusion

Job summary

Hyatt Regency London - The Churchill is seeking a concierge to greet guests, answer questions, and arrange detailed reservations and recommendations. You’ll use knowledge of local transportation, events, and venues to enhance guest experiences.

Responsibilities include coordinating transport, tickets, and special arrangements while maintaining a high standard of service and a welcoming, culturally aware approach.

Qualifications

• Excellent written and verbal communication skills in English.
• One-year hotel concierge experience in a NYC property.
• Knowledge of hotel services, local events and venues.

Responsibilities

• Provide accurate and timely information on the city and transportation options.
• Make and confirm travel arrangements for guests (theater tickets, tickets, etc.).
• Respond to guest requests for special arrangements and services.
• Coordinate with in-house and external services to fulfill guest needs.

Skills

Excellent communication

NYC transit knowledge

Hospitality experience

Language proficiency

Creative problem solving

Education

Hospitality Degree

Tools

Opera

Job description

Hyatt Regency London - The Churchill is seeking a concierge to greet guests, answer questions, and arrange detailed reservations and recommendations. You’ll use knowledge of local transportation, events, and venues to enhance guest experiences.

Responsibilities include coordinating transport, tickets, and special arrangements while maintaining a high standard of service and a welcoming, culturally aware approach.