Luxury Meetings & Events Manager

Highgate Hotels; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave

Job summary

Highgate Hotels is seeking a Meetings & Events Manager to oversee Convention Services, coordinating client functions from planning through post-event execution. The role requires ensuring luxury standards, site visits, and cross-department collaboration to deliver exceptional group experiences.

The position demands strong attention to detail, excellent communication, and a flexible schedule including nights, weekends and holidays, with responsibilities spanning resume/BEO production, billing,

Qualifications

• Strong attention to detail, accuracy + ability to work with speed and multitask.
• Excellent communication skills, written and verbal.
• Excellent time management skills.
• Must be able to work a flexible schedule including some nights, weekends and holidays.

Responsibilities

• Produce Resumes, BEO's and process billing for Group room blocks and Banquet F&B functions in order to maximize revenue potentials
• Ensure that all planning meets and exceeds Hotel luxury standards and VIP guest expectations
• Conduct site visits & site inspections
• Ensures that all documents (Resumes, BEO's) are completed and distributed in a timely manner to the necessary internal departments
• Ensures that all guest room blocks, event room blocks, billing procedures, trace dates and any other necessary arrangements is transmitted correctly in the system prior to arrival
• Maintains constant contact with the client to establish a rapport to ensure that the client is familiar with all facilities of the hotel, in addition to, the contract details with trace dates
• Reviews requirements and space as per contract
• Ensures that all deposit information is strictly enforced, and all billing procedures are established in the system by working directly with the Credit Department, Accounting Department and Sales Manager
• Review all rooming lists given by the clients recognizing all VIPs, upgrades, and specific room requirements
• Provides the client with an up-to-date rooming list with confirmation numbers
• Works directly with each department internally to accomplish every group goal throughout the entire hotel
• Completes a group resume on each group detailing all arrangements and distributes it to all corresponding departments
• Reviews and approves all master bills
• Follows up with the client after departure to insure they are aware of their valued business to the hotel and establishes a relationship for future services when needed
• Host Planning Meetings, Site Inspections, Pre and Post Convention Meetings
• Ensure guest satisfaction through the smooth execution and engagement of all assigned groups as measured by pre and post event survey data
• Ensure that all specifications are implemented and executed to established guidelines
• Accurately forecast group revenues according to established guidelines
• Caters to high profile clients and talent

Skills

Attention to detail

Multitasking

Communication skills

Time management

Flexible schedule

Tools

Delph/Salesforcei

Opera

Excel

Word

Job description

Highgate Hotels is seeking a Meetings & Events Manager to oversee Convention Services, coordinating client functions from planning through post-event execution. The role requires ensuring luxury standards, site visits, and cross-department collaboration to deliver exceptional group experiences.

The position demands strong attention to detail, excellent communication, and a flexible schedule including nights, weekends and holidays, with responsibilities spanning resume/BEO production, billing,