Luxury Lighting Experience Specialist

Visual Comfort; Skokie (IL); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Work-Life Balance

Training & Development

Paid Time Off

Holidays

Competitive compensation

Health benefits

Life insurance

401(k) with company match

Job summary

Visual Comfort & Co. in Skokie, IL seeks a Customer Experience Representative to guide trade professionals and homeowners through our luxury lighting collection, delivering the brand’s signature white-glove service from inquiry to order.

You will develop deep product knowledge, assist with design selection, and manage multiple client relationships while contributing to a dynamic, customer-centric team. This role offers comprehensive training and opportunities for career growth in a company

Qualifications

• 2+ years of client-facing experience in luxury retail, lighting, or design.

Responsibilities

• Deliver a white-glove experience to every client—trade professionals or homeowners—reflecting the brand’s commitment to luxury and excellence.
• Build and nurture lasting relationships with architects, interior designers, builders, and consumers through design-driven engagement.

Skills

Client-facing

Luxury retail experience

Sales-driven

Relationship-building

Design enthusiasm

MS Office

CRM/ERP (D365/JDE)

Excellent communication

Multi-client management

Lighting technology knowledge

Education

Bachelor's degree preferred

Tools

CRM/ERP (D365/JDE)

Job description

Visual Comfort & Co. in Skokie, IL seeks a Customer Experience Representative to guide trade professionals and homeowners through our luxury lighting collection, delivering the brand’s signature white-glove service from inquiry to order.

You will develop deep product knowledge, assist with design selection, and manage multiple client relationships while contributing to a dynamic, customer-centric team. This role offers comprehensive training and opportunities for career growth in a company