Luxury Lighting Customer Experience Specialist

Visual Comfort & Co.

Skokie (IL)

On-site

USD 33,000 - 41,000

Full time

6 days ago
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Benefits offered by this job

Work-Life Balance
Training & Development
Paid Time Off
Holidays
Health Benefits
Life Insurance
Short-Term Disability
401(k) with company match

Job summary

Visual Comfort & Co. seeks a Customer Experience Representative for our Skokie, IL center.

You will deliver a white-glove client experience to designers and homeowners, guiding them through our curated luxury lighting collection and translating design visions into luminous reality. You will build lasting relationships with architects, interior designers, builders, and consumers, using a consultative approach to surpass sales goals.

Qualifications

  • 2+ years of client-facing experience in luxury retail, lighting, interior design or related field.
  • Strong sales-driven mindset with ability to meet goals.
  • Genuine passion for design and lighting; delivering exceptional client experiences.

Responsibilities

  • Deliver a white-glove experience to every client—trade professionals or homeowners.
  • Build and nurture relationships with architects, interior designers, builders, and consumers.
  • Achieve and exceed individual and team sales goals with a consultative approach.
  • Guide clients through our portfolio with product knowledge and enthusiasm.
  • Manage the full client journey from inquiry through order completion.

Skills

Client-facing experience
Sales mindset
Design passion
Visual aesthetics
CRM/ERP experience
MS Office
Strong communication
Organization
Lighting knowledge
Brand representation
Team collaboration
Continuous learning
Brand values

Education

Bachelor's degree

Tools

Microsoft Office
D365
JDE

Job description

Visual Comfort & Co. seeks a Customer Experience Representative for our Skokie, IL center.

You will deliver a white-glove client experience to designers and homeowners, guiding them through our curated luxury lighting collection and translating design visions into luminous reality. You will build lasting relationships with architects, interior designers, builders, and consumers, using a consultative approach to surpass sales goals.

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