Luxury Lighting Customer Experience Specialist

Visual Comfort & Co.; Skokie (IL); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Work-Life Balance

Training & Development

Paid Time Off

Holidays

Health Benefits

Life Insurance

Short-Term Disability

401(k) with company match

Job summary

Visual Comfort & Co. seeks a Customer Experience Representative for our Skokie, IL center.

You will deliver a white-glove client experience to designers and homeowners, guiding them through our curated luxury lighting collection and translating design visions into luminous reality. You will build lasting relationships with architects, interior designers, builders, and consumers, using a consultative approach to surpass sales goals.

Qualifications

• 2+ years of client-facing experience in luxury retail, lighting, interior design or related field.
• Strong sales-driven mindset with ability to meet goals.
• Genuine passion for design and lighting; delivering exceptional client experiences.

Responsibilities

• Deliver a white-glove experience to every client—trade professionals or homeowners.
• Build and nurture relationships with architects, interior designers, builders, and consumers.
• Achieve and exceed individual and team sales goals with a consultative approach.
• Guide clients through our portfolio with product knowledge and enthusiasm.
• Manage the full client journey from inquiry through order completion.

Skills

Client-facing experience

Sales mindset

Design passion

Visual aesthetics

CRM/ERP experience

MS Office

Strong communication

Organization

Lighting knowledge

Brand representation

Team collaboration

Continuous learning

Brand values

Education

Bachelor's degree

Tools

Microsoft Office

D365

JDE

Job description

Visual Comfort & Co. seeks a Customer Experience Representative for our Skokie, IL center.

You will deliver a white-glove client experience to designers and homeowners, guiding them through our curated luxury lighting collection and translating design visions into luminous reality. You will build lasting relationships with architects, interior designers, builders, and consumers, using a consultative approach to surpass sales goals.