Luxury Leather Sales Lead | Clienteling & Team Coaching

Richemont (Cartier/Van Cleef); San Jose (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

Employee discount

Paid time off

Wellness program

Job summary

Delvaux San Jose, a flagship in Richemont Americas, seeks a Sales Supervisor to ensure a seamless client journey and to support the Store Manager in running a luxury boutique. You will lead the sales team, drive clienteling, and uphold the highest service standards in a premier leather goods Maison.

Reporting to Boutique Director, you will coach staff, manage client relationships, and contribute to achieving daily and seasonal sales goals while maintaining store presentation and operations.

Qualifications

• 5+ years of retail experience in luxury setting.
• CRM experience and leather goods knowledge.
• Strong clienteling, sales leadership and team coaching skills.

Responsibilities

• Be a leader in the business; motivate the team and empower an environment of teamwork, trust and collaboration in the store.
• Drive sales and achieve sales goals through sales strategies, clienteling, sourcing new customers and fostering long-term relationships with existing customers.
• Maximize sales and measure sales performance and conversion rates daily, regularly assess the business and make recommendations based on strengths and opportunities.
• Lead by example and enable a client centric environment by providing outstanding service to our customers and continuous client development.
• Support in-store with operations as needed, including but not limited to visual merchandising, opening/closing procedures, inventory management, etc.
• In partnership with the Store Manager train, coach, and develop sales associates.
• Assist Store Manager in the daily brief with communication on sales, client outreaches, KPI's & product performance.
• Selling floor lead, assists team in hosting clients and coach them increasing retail experience and clienteling.
• Create and foster strong working relationships with external partners, including but not limited to Concession Shop Stores

Skills

Retail experience

CRM experience

Clienteling

Leadership

Tools

CRM software

Job description

Delvaux San Jose, a flagship in Richemont Americas, seeks a Sales Supervisor to ensure a seamless client journey and to support the Store Manager in running a luxury boutique. You will lead the sales team, drive clienteling, and uphold the highest service standards in a premier leather goods Maison.

Reporting to Boutique Director, you will coach staff, manage client relationships, and contribute to achieving daily and seasonal sales goals while maintaining store presentation and operations.