Retail Sales Professional

Shelle Jewelers, Inc.; Northbrook (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

Northbrook, IL luxury jewelry firm is seeking an experienced sales professional to cultivate a high-value client book and deliver concierge-level service in-store. You will build relationships, identify client needs, recommend jewelry and watches, and drive personal sales goals while supporting a collaborative showroom team.

The role requires at least 3 years in jewelry or luxury retail, excellent communication, a polished demeanor, and the ability to work Saturdays and some holidays in person

Qualifications

• Minimum of 3 years of jewelry industry experience.
• Proven track record of success in jewelry or luxury retail sales.
• Excellent communication and interpersonal skills.
• Professional, polished demeanor and strong relationship-building skills.
• Self-motivated, accountable and driven to succeed.

Responsibilities

• Build and maintain long-term relationships with clients and develop a personal book of business
• Deliver a personalized, concierge-level experience throughout the sales process
• Identify client needs and provide knowledgeable recommendations on jewelry, watches, and custom design
• Develop new clientele through networking, referrals, follow-up, and proactive outreach
• Meet and exceed individual sales goals while contributing to overall team success
• Maintain strong product knowledge and stay current on jewelry and luxury retail trends
• Collaborate with team members and leadership to provide exceptional client service
• Process sales transactions accurately and professionally
• Assist with repair intake and other client service needs
• Maintain a polished, professional, and inviting showroom environment
• Participate in ongoing training and professional development
• Ability to work in person at our Northbrook, IL location

Skills

Client relationships

Sales experience

Communication

Interpersonal skills

Self-motivated

Education

High school diploma or equivalent

Job description

We are seeking an experienced, high-performing jewelry sales professional who is passionate about luxury products, client relationships, and delivering an exceptional customer experience. The ideal candidate is motivated, confident, personable, and driven to build a successful book of business while contributing to a strong team.

Build and maintain long-term relationships with clients and develop a personal book of business

Deliver a personalized, concierge-level experience throughout the sales process

Identify client needs and provide knowledgeable recommendations on jewelry, watches, and custom design

Develop new clientele through networking, referrals, follow-up, and proactive outreach

Meet and exceed individual sales goals while contributing to overall team success

Maintain strong product knowledge and stay current on jewelry and luxury retail trends

Collaborate with team members and leadership to provide exceptional client service

Process sales transactions accurately and professionally

Assist with repair intake and other client service needs

Maintain a polished, professional, and inviting showroom environment

Participate in ongoing training and professional development

Minimum of 3 years of jewelry industry experience required

Proven track record of success in jewelry or luxury retail sales

High school diploma or equivalent

Excellent communication and interpersonal skills

Professional, polished, and confident demeanor

Strong relationship-building and clienteling skills

Self-motivated, accountable, and driven to succeed

Customer-focused with a passion for exceptional service

Ability to work independently while contributing to a collaborative team

Computer savvy and comfortable learning new technology and POS systems

Strong interest in jewelry, watches, luxury products, and continued product education

Full-time availability, including Saturdays and some holidays

Ability to work in person at our Northbrook, IL location

Compensation

$60,000 - $100,000

We’re a third-generation family-owned business. We love what we do. And what we do best is make customers happy by providing unparalleled service and exceptional workmanship. All of our design and repair work is done in-house. Our staff includes a certified appraiser, a graduate gemologist, master jewelers, and a knowledgeable sales team. Whether we’re repairing a treasured piece of jewelry, redesigning one for a fresh contemporary look, or creating a distinctive custom design, our elite staff will guide you through the process.