Luxury Jewelry Learning & Development Manager

The Watches of Switzerland Group; Fort Lauderdale (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, life & disability

Comprehensive ongoing training

Career growth potential

Generous staff purchase discounts

Job summary

The Watches of Switzerland Group is seeking a Learning & Development Manager to lead our initiatives and elevate the skills of our luxury jewelry team. You will develop, implement, and manage training for technical, product, client experience, and sales, aligning with company goals and focusing on content, evaluation, and effective deployment.

The role emphasizes content development, field and classroom delivery, and measuring impact through KPIs.

Qualifications

• 7+ years in Learning & Development with a bachelor's degree or equivalent.
• Experience designing training for luxury jewelry or watches desired.
• Strong presentation and communication skills.
• Ability to manage multiple projects with attention to detail.
• Proven ability to translate complex product knowledge into engaging training.

Responsibilities

• Lead design, development, and delivery of training on jewelry products and client experience.
• Create, implement, and evaluate technical, product, and sales training programs.
• Develop training materials for field-based, web-based, and classroom delivery.
• Coach and run Train the Trainer programs for brand ambassadors.
• Track KPIs to measure training impact and sales performance.

Skills

Training strategy

Content development

Presentations

Project management

English writing

Delivery & facilitation

Education

Bachelor's degree or equivalent

Tools

Learning management systems

Job description

The Watches of Switzerland Group is seeking a Learning & Development Manager to lead our initiatives and elevate the skills of our luxury jewelry team. You will develop, implement, and manage training for technical, product, client experience, and sales, aligning with company goals and focusing on content, evaluation, and effective deployment.

The role emphasizes content development, field and classroom delivery, and measuring impact through KPIs.