Luxury Jewelry Client Services Specialist

Razny Jewelers; Highland Park (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Razny Jewelers is seeking a client-focused team member to manage repair intake and concierge services. You will evaluate item condition, clearly identify required repairs, and log servicing details in the POS system while supporting sales and customer needs.

Ideal candidates bring luxury retail exposure, excellent communication, and a calm, organized approach to busy environments in Highland Park, IL. Strong attention to detail and passion for jewelry are essential.

Qualifications

• Experience in a luxury retail environment strongly preferred.
• Ability to maintain composure in high-pressure, fast-paced environments.
• Good listener and communicator.
• Organized and good at multitasking.
• Comfortable handling phone calls and in-person correspondence.
• Professional and welcoming presentation.
• Attention to detail and a sense of urgency.
• A passion for the jewelry industry.

Responsibilities

• Accept watches and jewelry for repair and services.
• Evaluate items’ condition and clearly identify necessary repairs.
• Communicate instructions for servicing and enter information clearly into the POS system.
• Responsible for merchandise transfers.
• Assist the sales team with customer orders.
• Assist customers with concerns.
• Facilitate the delivery of merchandise to customers.

Skills

Luxury retail experience

Composure under pressure

Active listening

Clear communication

Multitasking

Phone & in-person communication

Professional presentation

Attention to detail

Passion for jewelry

Tools

POS system

Job description

Razny Jewelers is seeking a client-focused team member to manage repair intake and concierge services. You will evaluate item condition, clearly identify required repairs, and log servicing details in the POS system while supporting sales and customer needs.

Ideal candidates bring luxury retail exposure, excellent communication, and a calm, organized approach to busy environments in Highland Park, IL. Strong attention to detail and passion for jewelry are essential.