Client Services Associate

Razny Jewelers; Highland Park (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Razny Jewelers is seeking a client-focused team member to manage repair intake and concierge services. You will evaluate item condition, clearly identify required repairs, and log servicing details in the POS system while supporting sales and customer needs.

Ideal candidates bring luxury retail exposure, excellent communication, and a calm, organized approach to busy environments in Highland Park, IL. Strong attention to detail and passion for jewelry are essential.

Qualifications

• Experience in a luxury retail environment strongly preferred.
• Ability to maintain composure in high-pressure, fast-paced environments.
• Good listener and communicator.
• Organized and good at multitasking.
• Comfortable handling phone calls and in-person correspondence.
• Professional and welcoming presentation.
• Attention to detail and a sense of urgency.
• A passion for the jewelry industry.

Responsibilities

• Accept watches and jewelry for repair and services.
• Evaluate items’ condition and clearly identify necessary repairs.
• Communicate instructions for servicing and enter information clearly into the POS system.
• Responsible for merchandise transfers.
• Assist the sales team with customer orders.
• Assist customers with concerns.
• Facilitate the delivery of merchandise to customers.

Skills

Luxury retail experience

Composure under pressure

Active listening

Clear communication

Multitasking

Phone & in-person communication

Professional presentation

Attention to detail

Passion for jewelry

Tools

POS system

Job description

• Accept watches and jewelry for repair and services
• Evaluate items’ condition and clearly identify necessary repairs
• Communicate instructions for servicing and enter information clearly into the POS system
• Responsible for merchandise transfers
• Assist the sales team with customer orders
• Assist customers with concerns
• Facilitate the delivery of merchandise to customers

Requirements

• Experience in a luxury retail environment strongly preferred
• Ability to maintain composure in high-pressure, fast-paced environments
• Good listener and communicator
• Organized and good at multitasking
• Comfortable at handling phone calls and in-person correspondence
• Professional and welcoming presentation
• Demonstrates attention to detail and has a sense of urgency
• A passion for the jewelry industry

This job description is intended to describe the general nature and level of work being performed by the individual assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary to meet business needs.

Equal Employment Opportunity & ADA Statement

Razny Jewelers is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA), as amended, and all applicable federal, state, and local laws, including the Illinois Human Rights Act. We are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

FLSA Classification

This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and applicable Illinois wage and hour laws. Classification and compensation are subject to review and may be modified as necessary to comply with applicable laws and business needs..

Razny is impacted by the use of Artificial Intelligence (AI) from vendors such as Indeed, Zip Recruiter, and LinkedIn as a result of these vendors' presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees.