Luxury In-Home Field Service Technician

Bosch; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid vacation

Paid holidays

Life insurance

EAP

Job summary

BSH Home Appliances Corporation in Miami, FL, is seeking a Gaggenau Field Service Technician to deliver in-home service for luxury appliances, achieving first-time repair resolution and upholding the premium brand image.

Responsibilities include diagnosing faults across Gaggenau product range, assisting with installations, educating customers on operation, and maintaining van stock and tools while delivering exceptional customer service and ensuring safety standards.

Qualifications

• 3–5 years appliance repair experience required.
• Two-year college or equivalent required.
• Excellent customer relations and communication skills.
• Ability to explain repairs clearly to customers.
• Valid driver’s license and clean driving record.
• Ability to lift up to 50 pounds.

Responsibilities

• Perform in-home repairs on Gaggenau appliances to ensure first-time resolution.
• Assist with on-site installations and support installation teams.
• Diagnose faults across the Gaggenau product range and carry out rectification.
• Maintain tools, van stock, and uphold luxury brand image.
• Promote service offerings and coordinate with call center and managers.

Skills

Customer relations

Math skills

Verbal and writing skills

Self-starter

MS Office / Outlook

Education

Two-year college or equivalent

Tools

Microsoft Office

Outlook

Job description

BSH Home Appliances Corporation in Miami, FL, is seeking a Gaggenau Field Service Technician to deliver in-home service for luxury appliances, achieving first-time repair resolution and upholding the premium brand image.

Responsibilities include diagnosing faults across Gaggenau product range, assisting with installations, educating customers on operation, and maintaining van stock and tools while delivering exceptional customer service and ensuring safety standards.