Lux Home Appliance Field Service Technician

Bosch; Florida; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance (medical, dental, vis

Life insurance & disability benefits

401(k) with company matching

Two weeks paid vacation

Job summary

BSH Home Appliances Corporation is seeking a Gaggenau Field Service Technician based in Ft. Meyers/Naples, FL.

You will deliver in-home service for luxury Gaggenau appliances, aiming for first-time repairs, supporting installations, and maintaining the premium brand experience through exceptional customer interactions. Responsibilities include diagnosing faults, performing repairs, assisting with installations, and promoting service plans.

Qualifications

• 3-5 years appliance repair experience required.
• Two-year college or equivalent required.
• Excellent customer relations skills.
• Functional basic math skills.
• Ability to explain repairs to customers in an understandable and logical manner.
• Ability to make sound fact-based decisions in the company’s best interest.
• Excellent verbal and writing skills.
• Must be a self-starter and able to work independently with minimal supervision.
• Continuous updating of progress to Managers regarding service requests.
• Strong Microsoft Office skills as well as Outlook.
• Maintenance of company provided van.
• Valid driver’s license and clean driving record.
• Ability to use all assigned hand and power tools.
• Ability to lift to 50 pounds or more.

Responsibilities

• Perform in-home repairs on Gaggenau appliances and educate customers on operation for long-term satisfaction.
• Respond to customer needs to meet productivity and performance targets.
• Diagnose faults across Gaggenau product range and perform rectification.
• Execute product modifications and maintenance tasks as needed.
• Assist with on-site installation of Gaggenau products and support installation teams.
• Maintain equipment, tools, and van stock in proper working condition.
• Report unusual defects to Technical Manager and relevant Service Manager.
• Carry out repairs on stock appliances held in retailers’ premises.
• Maintain high service quality, clear communication, and professionalism.
• Promote service offerings and identify additional customer solutions.
• Support escalated issues between Field Service, Call Center, Sales, and Managers.
• Build strong relationships with call center and field support teams.
• Strive for high NPS through positive engagement.
• Conduct dealer/designer/contractor visits to strengthen relationships.
• Handle customer data confidentially and in compliance with standards.
• Attend training to stay updated on product knowledge.
• Contribute to team success through punctuality and reliability.
• Perform additional duties as required.

Skills

Customer relations

Communication skills

Explain repairs to customers

Self-starter / independent work

Lift 50+ pounds

Education

Two-year college or equivalent

Tools

Microsoft Office

Outlook

Hand and power tools

Job description

BSH Home Appliances Corporation is seeking a Gaggenau Field Service Technician based in Ft. Meyers/Naples, FL.

You will deliver in-home service for luxury Gaggenau appliances, aiming for first-time repairs, supporting installations, and maintaining the premium brand experience through exceptional customer interactions. Responsibilities include diagnosing faults, performing repairs, assisting with installations, and promoting service plans.