Field Service Technician - Home Appliances (Vehicle Provided)

BSH Home Appliances Corporation - North America; Chicago (IL); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Tools Provided

Benefits

Job summary

BSH Home Appliances Corporation in Chicago seeks a skilled Home Appliance Service Technician to diagnose and repair Bosch, Gaggenau, and Thermador appliances in customers' homes. You will travel within a designated region, work independently, and deliver first-time fixes with a customer-focused approach.

The role offers competitive pay, a company vehicle, tools provided, comprehensive benefits, and training.

Qualifications

• High School Diploma or GED Equivalent with 3-5 years’ experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades.
• Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service.
• Provide updates and progress to manager on service requests.
• Proficient in Microsoft Office, including Outlook
• Solid diagnostic, troubleshooting skills and proficient in basic math
• Customer-first mindset and strong professional communication and written skills
• Ability to explain repairs to customers in a logical manner
• Must be a self-starter and ability to work independently with minimal supervision
• Ability to maintain a company provided vehicle.
• Valid driver’s license and acceptable driving record
• Ability to lift to 50 pounds or more.

Responsibilities

• Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region.
• Troubleshoot and diagnose mechanical and electrical issues and rectify as required.
• Communicate clearly with customers and provide a positive service experience.
• Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly.
• Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Training will be provided.
• Maintain an up-to-date van stock of parts, in accordance with current van stock lists and to ensure parts are safeguarded from damage.
• Utilize B-apps (B-tooling, B-fixing, and B-informing) for paperwork and documentation.
• Ensure every job is completed with care, professionalism, and safety in mind.

Job description

BSH Home Appliances Corporation in Chicago seeks a skilled Home Appliance Service Technician to diagnose and repair Bosch, Gaggenau, and Thermador appliances in customers' homes. You will travel within a designated region, work independently, and deliver first-time fixes with a customer-focused approach.

The role offers competitive pay, a company vehicle, tools provided, comprehensive benefits, and training.