Luxury Housekeeping Manager: Guest Experience Lead

Aventura Mall; Nashville (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Aventura Mall in Nashville, TN is seeking a Housekeeping Manager to lead guest room cleaning, public areas, and back-of-house services. You will hire, train, and supervise staff while partnering with Engineering and Front Desk to uphold brand standards and deliver an outstanding guest experience.

The role requires coordinating AM/PM shifts, ensuring safety, quality, and fiscal control, and maintaining professional standards in a luxury environment.

Qualifications

• High School education or Equivalent. Continuing education in Hospitality Management preferred.
• Work varied shifts including AM, PM, weekends, and holidays
• Ability to speak, read, write and understand English
• Professional demeanor appropriate for a luxury environment
• Previous housekeeping experience preferred
• Knowledgeable on safe use of chemicals utilized within the housekeeping department
• Knowledge of proper floor care equipment, usage of mechanical cleaning equipment such as but not limited to vacuum cleaners, extractors, blowers, etc.
• Ability to communicate using a telephone, radio or any other electronic device issued
• Ability to perform basic math skills
• Establish and maintain effective working relationships with staff and guests
• Knowledge, understanding, and compliance of policies and procedures, daily memorandums, chemical labels, and other instructions

Responsibilities

• Organize personnel into housekeeping crews capable of cleaning all guest rooms and other appropriate spaces
• Prepare for and oversee the interviewing, hiring, and training of all assigned personnel to accomplish assigned tasks
• Develop and execute an inspection program to ensure the maintenance of guest room areas, room cleanliness, sanitation, and standards
• Assist in meeting financial goals - budget preparation regarding funds required within the department for maintenance; manage wages and labor hours and departmental expenses
• Evaluate and prepare Internal Guest performances and administer discipline in accordance with departmental and company policy
• Respond to guest comments, requests, and complaints
• Represent management at unemployment hearings, grievances, arbitrations, and discussions as needed
• Inspect guest rooms, public areas and back of house to ensure they are up to brand standards.
• Monitor daily productivity of staff and follow-up when standards are not met
• Work closely with Engineering to ensure all maintenance concerns are handled appropriately
• Work closely with the Front Desk to ensure guests receive clean rooms in a timely manner
• Prepare and inspect VIP rooms to ensure standards are maintained
• Flexibility to work both AM and/or PM shifts as needed
• Prepare morning/evening work assignments for direct reports
• Prepare nightly Turndown assignments as needed

Skills

Staff supervision

Leadership

English proficiency

Hospitality knowledge

Safety knowledge

Floor care equipment

Communication tools

Math skills

Team collaboration

Education

High School diploma

Hospitality Management background

Tools

Vacuum cleaners

Floor care equipment

Extractors

Blowers

Job description

Aventura Mall in Nashville, TN is seeking a Housekeeping Manager to lead guest room cleaning, public areas, and back-of-house services. You will hire, train, and supervise staff while partnering with Engineering and Front Desk to uphold brand standards and deliver an outstanding guest experience.

The role requires coordinating AM/PM shifts, ensuring safety, quality, and fiscal control, and maintaining professional standards in a luxury environment.