Luxury Housekeeping Leader | Guest Experience & Operations

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Health Insurance after 30 days

Life Insurance

Competitive Pay

Paid Time Off

Employee Discounts on Room & Dining

401(k) employer match

Career growth opportunities

Job summary

The Pfister Hotel in Milwaukee is seeking an Assistant Director of Housekeeping to help lead our luxury operations and maintain impeccable guest spaces.

Responsibilities include partnering with the Director to drive daily operations, oversee staffing and scheduling, conduct inspections, and coach teams to deliver exceptional service. A hospitality background and strong leadership are essential.

Qualifications

• Previous management experience in housekeeping, preferably in luxury hotels.
• High school diploma required; hospitality degree preferred.
• Proven ability to motivate, develop, and retain teams.
• Strong organizational and decision-making skills.
• Excellent communication and interpersonal skills.
• Experience with Opera PMS or similar systems preferred.

Responsibilities

• Lead daily housekeeping operations in partnership with the Director.
• Analyze challenges and implement efficiency improvements.
• Assist in managing budgets, inventory, and labor costs.
• Coach and develop housekeeping associates to meet standards.
• Conduct regular inspections of rooms and public spaces.
• Oversee staffing needs, scheduling, and daily assignments.
• Promote teamwork, accountability, and continuous improvement.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Interpersonal skills

Team motivation

Guest service excellence

Budget awareness

Education

High School Diploma

Hospitality Management degree preferred

Tools

Opera PMS

Job description

The Pfister Hotel in Milwaukee is seeking an Assistant Director of Housekeeping to help lead our luxury operations and maintain impeccable guest spaces.

Responsibilities include partnering with the Director to drive daily operations, oversee staffing and scheduling, conduct inspections, and coach teams to deliver exceptional service. A hospitality background and strong leadership are essential.