Luxury Hotel & Workplace Operations Lead

The Moore; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

The Moore in Miami is seeking an experienced Hotel and Workplace Assistant General Manager to oversee the prestigious 13-key hotel and workplace operations. You will lead a team across guest services, reservations, front desk, housekeeping, and security, ensuring exceptional service and revenue growth.

With a strong hospitality background, you will drive guest satisfaction, manage budgets, and maintain industry-leading standards while collaborating with department heads and senior management.

Qualifications

• Bachelor’s degree in hospitality management or related field.
• Proven experience in a managerial role within luxury hotels.
• In-depth knowledge of hotel operations.
• Strong leadership and managerial skills.
• Excellent interpersonal and communication skills.
• Demonstrated problem-solving and decision-making abilities.
• Business acumen and ability to drive financial performance.
• Proficiency in hotel management systems.
• Demonstrated ability to deliver outstanding customer service.
• Flexibility to work irregular hours.
• Strong organizational and time management skills.

Responsibilities

• Oversee hotel operations including guest services, reservations, front desk, housekeeping, security and maintenance, and workplace.
• Ensure the highest standards of service and guest satisfaction are maintained.
• Develop and implement strategies to optimize revenue, occupancy, and profitability.
• Foster a positive, cohesive work environment and professional growth.
• Collaborate with department heads to maintain efficient procedures and standards.
• Monitor guest feedback and implement improvements.
• Oversee recruitment, training and development of staff.
• Ensure compliance with relevant laws and standards.
• Maintain relationships with clients, VIPs and partners.
• Assist in managing budgets and controlling costs.
• Conduct inspections to ensure cleanliness, safety, and quality.
• Handle guest and member complaints promptly.
• Stay updated on industry trends and competition.
• Participate in marketing and promotional activities.
• Represent the hotel at events and functions.
• Provide support to front desk and guest services teams.

Skills

Leadership

Guest relations

Operations management

Budgeting

Communication

Hospitality

Education

Bachelor’s degree in hospitality management

Tools

Hotel management systems

Job description

The Moore in Miami is seeking an experienced Hotel and Workplace Assistant General Manager to oversee the prestigious 13-key hotel and workplace operations. You will lead a team across guest services, reservations, front desk, housekeeping, and security, ensuring exceptional service and revenue growth.

With a strong hospitality background, you will drive guest satisfaction, manage budgets, and maintain industry-leading standards while collaborating with department heads and senior management.