Hotel and Workplace Assistant General Manager

The Moore; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

The Moore in Miami is seeking an experienced Hotel and Workplace Assistant General Manager to oversee the prestigious 13-key hotel and workplace operations. You will lead a team across guest services, reservations, front desk, housekeeping, and security, ensuring exceptional service and revenue growth.

With a strong hospitality background, you will drive guest satisfaction, manage budgets, and maintain industry-leading standards while collaborating with department heads and senior management.

Qualifications

• Bachelor’s degree in hospitality management or related field.
• Proven experience in a managerial role within luxury hotels.
• In-depth knowledge of hotel operations.
• Strong leadership and managerial skills.
• Excellent interpersonal and communication skills.
• Demonstrated problem-solving and decision-making abilities.
• Business acumen and ability to drive financial performance.
• Proficiency in hotel management systems.
• Demonstrated ability to deliver outstanding customer service.
• Flexibility to work irregular hours.
• Strong organizational and time management skills.

Responsibilities

• Oversee hotel operations including guest services, reservations, front desk, housekeeping, security and maintenance, and workplace.
• Ensure the highest standards of service and guest satisfaction are maintained.
• Develop and implement strategies to optimize revenue, occupancy, and profitability.
• Foster a positive, cohesive work environment and professional growth.
• Collaborate with department heads to maintain efficient procedures and standards.
• Monitor guest feedback and implement improvements.
• Oversee recruitment, training and development of staff.
• Ensure compliance with relevant laws and standards.
• Maintain relationships with clients, VIPs and partners.
• Assist in managing budgets and controlling costs.
• Conduct inspections to ensure cleanliness, safety, and quality.
• Handle guest and member complaints promptly.
• Stay updated on industry trends and competition.
• Participate in marketing and promotional activities.
• Represent the hotel at events and functions.
• Provide support to front desk and guest services teams.

Skills

Leadership

Guest relations

Operations management

Budgeting

Communication

Hospitality

Education

Bachelor’s degree in hospitality management

Tools

Hotel management systems

Job description

Job DetailsJob Location: Miami, FL 00000

About The Moore

The Moore is a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space. Housed in the District’s circa-1922 Moore building, the reimagined, nearly 90,000-square-foot space integrates two, four-story structures located at the intersection of NE 40th Street and NE 2nd Avenue, and includes Elastika, the site-specific commission created by the late artist and architect Zaha Hadid for the inaugural Design Miami/ exhibition in 2005.

The Moore’s core programming extends throughout the building’s four floors: The first floor is anchored by an open to the public restaurant, Torno Subito. The second floor will house The Club at The Moore, a private members-only destination inclusive of a restaurant, multiple bars, lounges and private dining and event spaces. Located on the third floor, The Workplace at The Moore offers leasable private offices, dedicated desks and limited communal workplace access. The Hotel at The Moore is located on the building’s fourth floor and offers 15 hotel suites that are available for member and non-member bookings. Additionally, the fourth floor is home to The Gallery at The Moore, a 4,500-square foot private exhibition and event space that overlooks the building’s iconic Elastika atrium.

The redevelopment of The Moore is led by boutique hospitality firm and operator, WoodHouse. Founded by entrepreneur Brady Wood, WoodHouse creates, owns and operates experiential concepts, ranging from private clubs, restaurants and hotels to live music and entertainment venues.

About WoodHouse

WoodHouse is a creative hospitality company that creates, owns and operates experiential concepts in the food and beverage, private social club, music and entertainment spaces. Current projects include Dallas-based private social club, Park House, which will open its second location in Houston later this year; the award-winning, chef-driven Mexican restaurant, José, which was named D Magazine’s Best Restaurant in Dallas (2021) and was a James Beard Award semifinalist for Best Chef Texas (2022, 2023) and Best Hospitality (2022); the Elevation Hotel & Spa in Crested Butte, CO; Pilgrimage Music and Cultural Festival in Franklin, Tennessee; T Bar M Racquet Club in Dallas, TX; and The Moore, a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space. For more information, visit www.woodhouseus.com.

Position Overview

As the Hotel and Workplace Assistant General Manager at The Moore, you will oversee the overall operations and management of the prestigious 13 key hotel. Your role is pivotal in ensuring the highest level of guest satisfaction and delivering exceptional service. With your extensive experience in the hospitality industry, you will lead a team of professionals, coordinate various departments, and uphold The Moore’s reputation for excellence.

Responsibilities (Including but not limited to)

• Help lead and manage all aspects of the hotel’s operations, including guest services, reservations, front desk, housekeeping, security and safety, sales, and maintenance as well as workplace.


• Ensure the highest standards of service and guest satisfaction are consistently maintained throughout the hotel.


• Assist in developing and implement strategies to optimize revenue, occupancy rates, and profitable.


• Foster a positive and cohesive work environment, promoting teamwork and professional growth among staff members.


• Collaborate with department heads to establish and maintain efficient operation procedures and standards.


• Monitor and analyze guest feedback and reviews to identify areas for improvement and implement necessary changes.


• Assist in overseeing the recruitment, training, and development of staff, ensuring exceptional service delivery.


• Ensure compliance with all relevant laws, regulations, and industry standards.


• Maintain strong relationships with key clients, VIPs, and industry partners.


• Assist in managing budgets, control costs, and maximize financial performance.


• Conduct regular inspections to ensure cleanliness, maintenance, and safety standards are met.


• Handle guest and member complaints and resolve issues in a timely and satisfactory manner.


• Stay updated on industry trends, market conditions, and competitors to drive innovation and maintain a competitive edge.


• Participate in the development and implementation of marketing and promotional activities to attract new guests and retain existing ones.


• Represent the hotel and club in a professional manner at industry events and functions.


• Perform other duties as assigned by senior management.


• Support the security team in maintaining a safe and secure environment for guests, staff, and assets.


• Provide valuable assistance to the front desk team, ensuring smooth check-in/out processes and handling guest requests with efficiency and courtesy.


• Assist in maintaining guest records and managing reservations as needed.

QualificationsRequired Skills/Qualifications

• Bachelor’s degree in hospitality management or a related field is preferred.


• Proven experience in a managerial role within the luxury hotel industry.


• In-depth knowledge of hotel operations, including guest services, housekeeping, food and beverage, and sales.


• Strong leadership and managerial skills, with the ability to motivate and inspire a team.


• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with members, guests, staff, and stakeholders.


• Exceptional problem-solving and decision-making abilities.


• Business acumen and the ability to drive financial performance.


• Proficiency in hotel management systems and other relevant software.


• Demonstrated ability to deliver outstanding customer service and exceed guest expectations.


• Flexibility to work irregular hours and handle multiple responsibilities.


• Strong organizational and time management skills.

Physical Requirements

• Ability to handle objects, grasp, turn, and hold items with hands.


• Capability to work on your feet for extended periods, totaling at least 8 hours.


• Fast-paced movements required to navigate various areas within the club.


• Capacity to lift, pull, carry, or move objects weighing at least 30 pounds.


• Occasional kneeling, bending, crouching, and climbing as necessary.

Why work with us

This is a chance to be part of a community that doesn't just follow trends — it sets them. The Moore is a place where your ideas and contributions will be celebrated. By joining us, you'll be stepping into an environment that nurtures personal growth and celebrates individuality.