Rooms Manager

The Moore; Miami (FL); On-site; USD 65,000 - 100,000; Full time

Job summary

The Moore in Miami Design District seeks a Rooms Manager to lead the hotel rooms division, including Front Office, Concierge, Housekeeping and guestroom operations for 15 suites. This role drives guest satisfaction, financial discipline, and everyday operational excellence with a focus on luxury service and precise execution.

Reporting to the Assistant General Manager, you will ensure reservations, check-ins/check-outs, guest requests, and daily checklists are completed to The Moore’s standards,

Qualifications

• Experience leading a rooms division in a hotel setting.
• Strong operational and financial controls in a luxury environment.
• Proven ability to train and develop frontline supervisors.

Responsibilities

• Oversee Front Office, Concierge, Housekeeping and guestroom operations for a 15-suite Hotel.
• Ensure reservations, check-ins/outs, guest messaging, and deposits are accurate and smooth.
• Maintain SOPs, pass-ons, logs, and reports; drive continuous improvement.
• Lead a visible, high-standard guest service culture and present in public areas.
• Coordinate with departments to ensure cleanliness, ambiance and presentation standards.

Skills

Leadership

Operations Management

Guest Services

Job description

Job Details

Job Location: Miami, FL 00000

About The Moore

The Moore is a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space. Housed in the District’s circa-1922 Moore building, the reimagined, nearly 90,000-square-foot space integrates two, four-story structures located at the intersection of NE 40th Street and NE 2nd Avenue, and includes Elastika, the site-specific commission created by the late artist and architect Zaha Hadid for the inaugural Design Miami/ exhibition in 2005.

The Hotel at The Moore is located on the fourth floor and offers 15 hotel suites available for member and non-member bookings. The fourth floor is also home to The Gallery at The Moore, a private exhibition and event space overlooking the building’s iconic Elastika atrium.

About WoodHouse

WoodHouse is a creative hospitality company that creates, owns and operates experiential concepts in the food and beverage, private social club, music and entertainment spaces. Its portfolio includes private clubs, restaurants, hotels, racquet clubs, festivals, and The Moore in Miami, Florida.

Job Overview

The Rooms Manager is responsible for the leadership, performance, service delivery, financial discipline, and day-to-day operation of the Hotel rooms division at The Moore. Reporting to the Assistant General Manager, Hotel & Workplace, the Rooms Manager directly oversees Front Office, Concierge, Housekeeping, guestroom operations, and public-area operations for the 15-suite Hotel.

This is a highly visible, hands‑on leadership role responsible for ensuring the complete guest journey - from reservation and pre-arrival planning through arrival, stay, departure, and post‑stay follow‑up - is executed with The Moore’s standards of luxury hospitality, personalization, professionalism, presentation, responsiveness, and attention to detail.

The Rooms Manager is accountable for ensuring Front Desk, Concierge, Room Attendants, and Public Area Attendants consistently execute established job responsibilities, AM/PM/Overnight checklists, SOPs, pass‑ons, logs, reports, financial controls, room standards, and service expectations. The Rooms Manager owns the management outcome while developing supervisors and team members to fully own their assigned responsibilities.

Key Responsibilities

1. Rooms Division & Front Office Leadership

• Provide direct leadership and operational oversight of the 15-suite Hotel, including AM, PM, and Overnight Front Desk operations.
• Ensure consistent execution of reservations, pre‑arrival preparation, room assignments, check‑in/check‑out, guest messaging, keys, deposits, billing, folios, transportation, packages, luggage, guest requests, and shift handoffs.
• Ensure all Front Desk and Hotel departmental checklists, pass‑ons, logs, audits, reports, and SOPs are completed accurately, consistently, and on time; review exceptions and address recurring deficiencies.
• Maintain a visible management presence in guest‑facing areas and ensure the Front Desk, lobby, guest corridors, entrances, and support areas meet established cleanliness, organization, ambiance, and presentation standards.
• Ensure the Front Desk and Concierge teams maintain accurate awareness of arrivals, departures, in‑house guests, VIPs, events, reservations, special requests, and daily operational priorities.
• Ensure package, luggage, coat,