Luxury Hotel Server — Fine Dining & Guest Experience

Keswick Hall; Charlottesville (VA); On-site; USD 40,115,712 - 63,038,976; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

401(k)

Job summary

Keswick Hall is seeking a server to join our luxury hotel dining team. As a Server you will welcome guests, take orders, and deliver food and beverages in a professional, timely manner.

The ideal candidate has at least 1 year of food service experience and a passion for hospitality. Fine dining knowledge and excellent English communication are important; CPR/First Aid AED and TIPS certifications are a plus. This full-time role requires varied shifts including evenings, weekends, and holidays.

Qualifications

• Minimum of a high school diploma (or equivalent) and 1 year of food service experience.
• Fine dining experience preferred.
• Strong knowledge of food & beverage.
• Must possess a high degree of product knowledge and relevant technical skills.
• Excellent communication and customer service skills.
• Exemplary English language skills.
• TIPS Certification.
• Certified in CPR, First Aid AED.

Responsibilities

• Prepares mise-en-place; sets up and clears tables in the work area.
• Maintains high standards of hygiene and orderliness.
• Provides genuine hospitality and recognition, acts as host/hostess in the work area.
• Promotes hotel services and products.
• Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner.
• Anticipates guest needs, offers suggestions and ascertains satisfaction.
• Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
• Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner.
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
• Requisitions supplies according to established procedures.
• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.
• Offer interesting, and vivid descriptions of each item’s origin, taste, and preparation methods.
• Communicates guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
• Checks completed kitchen orders with the guest’s original order.
• Anticipates guest needs to ascertain satisfaction and responds urgently and appropriately to guest concerns and requests.
• Perform other duties as assigned.

Skills

Excellent communication

Customer service

English proficiency

Teamwork

Multi-tasking

Physical stamina

Education

High school diploma

Job description

Keswick Hall is seeking a server to join our luxury hotel dining team. As a Server you will welcome guests, take orders, and deliver food and beverages in a professional, timely manner.

The ideal candidate has at least 1 year of food service experience and a passion for hospitality. Fine dining knowledge and excellent English communication are important; CPR/First Aid AED and TIPS certifications are a plus. This full-time role requires varied shifts including evenings, weekends, and holidays.