Luxury Hotel Security Supervisor

SmartRecruiters, Inc.; New Orleans (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

Fairmont Hotels & Resorts in New Orleans seeks a Security Supervisor to oversee daily security operations on shift. You will supervise Security Officers, patrol guest areas, respond to emergencies, and coordinate training while ensuring compliance with policies and laws.

Ideal candidates bring leadership and strong communication, the ability to remain calm under pressure, and experience in luxury hospitality security. Flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent is required.
• Experience in security, law enforcement, or hospitality security preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Supervise and support Security Officers during assigned shifts to ensure effective daily security operations.
• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking facilities, and hotel perimeter.
• Respond promptly and professionally to emergencies, disturbances, accidents, medical incidents, and security concerns.
• Assist with investigations involving safety incidents, guest concerns, policy violations, or suspicious activity.
• Prepare and review incident reports and required documentation for accuracy and completeness.
• Monitor surveillance systems, fire/life safety systems, access control systems, and alarm systems as assigned.
• Assist with coordinating emergency response procedures and evacuation protocols.
• Support hotel leadership during emergency situations and operational incidents.
• Provide guidance, coaching, and training support to Security Officers and team members.
• Ensure compliance with hotel policies, procedures, and laws and regulations.
• Promote positive guest and employee interactions while maintaining a professional security presence.
• Assist with scheduling, shift coverage, and departmental communication.
• Support VIP arrivals, events, and high-profile guest activities as needed.
• Maintain confidentiality and professionalism when handling sensitive information.

Skills

Leadership

Communication

Interpersonal skills

Observation

Decision-making

Conflict-resolution

Report writing

Security systems familiarity

Education

High school diploma or equivalent

Certifications in security (preferred)

Tools

Security systems familiarity

Job description

Fairmont Hotels & Resorts in New Orleans seeks a Security Supervisor to oversee daily security operations on shift. You will supervise Security Officers, patrol guest areas, respond to emergencies, and coordinate training while ensuring compliance with policies and laws.

Ideal candidates bring leadership and strong communication, the ability to remain calm under pressure, and experience in luxury hospitality security. Flexible schedule including evenings, weekends, and holidays is required.