Security Supervisor

SmartRecruiters, Inc.; New Orleans (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

Fairmont Hotels & Resorts in New Orleans seeks a Security Supervisor to oversee daily security operations on shift. You will supervise Security Officers, patrol guest areas, respond to emergencies, and coordinate training while ensuring compliance with policies and laws.

Ideal candidates bring leadership and strong communication, the ability to remain calm under pressure, and experience in luxury hospitality security. Flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent is required.
• Experience in security, law enforcement, or hospitality security preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Supervise and support Security Officers during assigned shifts to ensure effective daily security operations.
• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking facilities, and hotel perimeter.
• Respond promptly and professionally to emergencies, disturbances, accidents, medical incidents, and security concerns.
• Assist with investigations involving safety incidents, guest concerns, policy violations, or suspicious activity.
• Prepare and review incident reports and required documentation for accuracy and completeness.
• Monitor surveillance systems, fire/life safety systems, access control systems, and alarm systems as assigned.
• Assist with coordinating emergency response procedures and evacuation protocols.
• Support hotel leadership during emergency situations and operational incidents.
• Provide guidance, coaching, and training support to Security Officers and team members.
• Ensure compliance with hotel policies, procedures, and laws and regulations.
• Promote positive guest and employee interactions while maintaining a professional security presence.
• Assist with scheduling, shift coverage, and departmental communication.
• Support VIP arrivals, events, and high-profile guest activities as needed.
• Maintain confidentiality and professionalism when handling sensitive information.

Skills

Leadership

Communication

Interpersonal skills

Observation

Decision-making

Conflict-resolution

Report writing

Security systems familiarity

Education

High school diploma or equivalent

Certifications in security (preferred)

Tools

Security systems familiarity

Job description

• Job-Category: Security, Safety & Quality
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Supervise and support Security Officers during assigned shifts to ensure effective daily security operations
• Conduct regular patrols of guest areas, public spaces, back-of-house areas, parking facilities, and hotel perimeter
• Respond promptly and professionally to emergencies, disturbances, accidents, medical incidents, and security concerns
• Assistwith investigations involving safety incidents, guest concerns, policy violations, or suspicious activity
• Prepare and review incident reports, daily activity logs, andrequireddocumentation for accuracy and completeness
• Monitor surveillance systems, fire/life safety systems, access control systems, and alarm systems as assigned
• Assistwith coordinating emergency response procedures and evacuation protocols
• Support hotel leadership during emergency situations and operational incidents
• Provide guidance, coaching, and training supporttoSecurity Officers and team members
• Ensure compliance with hotel policies, departmental procedures, and applicable laws and regulations
• Promote positive guest and employee interactions whilemaintaininga professional security presence
• Assistwith scheduling, shift coverage, and departmental communication as assigned
• Support VIP arrivals,special events, and high-profile guest activities as needed
• Maintain confidentiality and professionalism when handling sensitive situations and information
• Participate in departmental meetings, training programs, and safety drills

Qualifications

• Previous security, law enforcement, military, hospitality security, or related experience required
• Previous supervisory or leadership experience preferred
• Luxury hotel or hospitality experience preferred
• Strong leadership, communication, and interpersonal skills
• Ability to remain calm, professional, and solution-oriented during stressful or emergency situations
• Strong observation, decision-making, and conflict-resolution abilities
• Ability to prepare accurate reports and documentation
• Basic computer proficiency and familiarity with security systems preferred
• Professional appearance and demeanor required
• Ability to work flexible schedules including evenings, overnight shifts, weekends, and holidays as operationally required
• High school diploma or equivalent required; additional education or certifications preferred
• Must be legally authorized to work in the United States
• Must meet all applicable Louisiana licensing or certification requirements for security personnel, if required for the position

Additional Information

All your information will be kept confidential according to EEO guidelines.

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