Luxury Hotel Security Officer – Guest Safety & Service

Montage International; Chicago (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Disability insurance

hotel discounts

Job summary

Montage International is seeking a Security Officer to safeguard associates, guests and assets across our hotel properties. You will patrol interiors and exteriors, respond to emergencies, and draft incident reports while maintaining logs and CCTV oversight.

Ideal candidates have 2–3 years of security experience, CPR/First Aid, and luxury hotel exposure. Proficiency with Word/Excel/PowerPoint/Outlook is expected, with a strong focus on customer service.

Qualifications

• Two to three years of security experience.
• CPR/First Aid certified and ability to present current Guard Card.
• Luxury hotel experience strongly preferred.
• Proficient in MS Word, Excel, PowerPoint and Outlook.

Responsibilities

• Conduct interior and exterior patrols; check doors, rooms, and restricted areas.
• Respond to guest and associate calls as emergencies arise.
• Draft incident reports and maintain logs (key logs, lost and found, passes).
• Maintain daily shift logs and logs; review CCTV surveillance.
• Provide associate safety training and address safety hazards daily.
• Communicate shift information from daily briefings and maintain professional security presence.

Skills

Security experience

Customer service

Communication

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International is seeking a Security Officer to safeguard associates, guests and assets across our hotel properties. You will patrol interiors and exteriors, respond to emergencies, and draft incident reports while maintaining logs and CCTV oversight.

Ideal candidates have 2–3 years of security experience, CPR/First Aid, and luxury hotel exposure. Proficiency with Word/Excel/PowerPoint/Outlook is expected, with a strong focus on customer service.