Luxury Hotel Rooms Division Internship | Cross-Functional

Four Seasons; Chicago (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Four Seasons Hotel Chicago offers a Festive Rooms Division Internship, a unique development opportunity for high-potential hospitality professionals aiming to build a future leadership career in luxury hospitality.

This immersive internship provides hands-on exposure across Front Office, Guest Services, Guest Experience, Concierge, and Housekeeping, with hands-on operational experience in a luxury hotel environment.

Qualifications

• Current enrollment in or recent completion of Hospitality Management, Hotel Management, Tourism, or a related field.
• Previous luxury hospitality experience through internships, placements, or employment.
• A genuine passion for Rooms Division operations and creating exceptional guest experiences.
• Strong communication and interpersonal skills.
• Professional presence and exceptional attention to detail.
• The ability to build meaningful relationships with guests and colleagues.
• A positive attitude, intellectual curiosity, and a desire to develop into a future hospitality leader.
• Fluency in spoken and written English.

Responsibilities

• Gain hands-on experience across multiple Rooms Division departments.
• Support daily hotel operations while delivering exceptional guest experiences in line with Four Seasons standards.
• Learn and apply service recovery techniques, guest recognition practices, and personalized hospitality.
• Collaborate with team members across various departments to foster a positive and supportive hotel culture.
• Assist with guest communications through email and guest messaging platforms.
• Coordinate and action guest requests in a timely and professional manner.
• Support festive programming, special events, and seasonal activations throughout the hotel.
• Stripping guest rooms for Housekeeping.
• Performing room inspections and quality assurance checks.
• Assisting with guest luggage and arrival experiences.
• Supporting festive activities and holiday programming.
• Assisting with room setups and special guest requests.
• Delivering guest amenities.
• Serving as a Lobby Ambassador and providing proactive guest assistance.
• Escorting VIP guests throughout the property.
• Monitoring and responding to guest communications.
• Supporting guest request coordination and follow-up.

Skills

Fluent English

Strong communication

Interpersonal skills

Attention to detail

Professional presence

Education

Hospitality Management or related field degree

Job description

Four Seasons Hotel Chicago offers a Festive Rooms Division Internship, a unique development opportunity for high-potential hospitality professionals aiming to build a future leadership career in luxury hospitality.

This immersive internship provides hands-on exposure across Front Office, Guest Services, Guest Experience, Concierge, and Housekeeping, with hands-on operational experience in a luxury hotel environment.