Luxury Guest Services Lead - VIP & Curbside Experience

Four Seasons; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive wages & benefits

401(k) retirement plan

Employee discounts

Complimentary meals

Annual incentive program

Job summary

Four Seasons Chicago is seeking a Guest Services Manager to lead the lobby and arrival/departure experience within the Rooms Management team. You will coach, schedule, and evaluate staff while upholding brand standards and exceptional guest service.

Key responsibilities include maintaining service excellence, curating guest experiences, and collaborating with Front Desk, Valet, and Concierge teams to ensure seamless operations.

Qualifications

• 3–5 years of relevant work experience in a hotel/guest services role.
• Self-driven, proactive and able to work independently in a fast-paced environment.
• Strong leadership and coaching capabilities to develop a high-performing team.

Responsibilities

• Builds and maintains a high-performing Guest Services team.
• Ensures policy adherence and brand standards across Guest Services, Valet, House Car and Bell operations.
• Leads staffing, training, coaching, and performance reviews for front-line colleagues.
• Manages guest complaints with timely resolution and seamless service recovery.
• Acts as a visible leader in public areas and supports executive leadership.

Skills

Strategic thinking

Business acumen

Communication skills

Interpersonal skills

Job description

Four Seasons Chicago is seeking a Guest Services Manager to lead the lobby and arrival/departure experience within the Rooms Management team. You will coach, schedule, and evaluate staff while upholding brand standards and exceptional guest service.

Key responsibilities include maintaining service excellence, curating guest experiences, and collaborating with Front Desk, Valet, and Concierge teams to ensure seamless operations.