Luxury Hotel Room Attendant — Guest-Focused & Detail-Driven

Viceroy Hotels and Resorts; Santa Monica (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer 


Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Job summary

Viceroy Santa Monica, CA is seeking a Room Houseperson to maintain guest corridors, linen closets and assigned areas to the high standards of the property. You will support housekeeping operations, ensure cleanliness and assist with stock and maintenance tasks throughout shifts.

The role requires a high school diploma or equivalent, a positive attitude, and the ability to multitask in a luxury hotel environment. Excellent guest service and English fluency are essential.

Qualifications

• Must possess a positive attitude.
• Energetic and outgoing demeanor.
• Service oriented with guest focus.
• Team player who can multitask.
• Ability to speak, read and write English fluently.

Responsibilities

• Maintain guest corridors and linen closets and other assigned areas to property standards.
• Follow department policies and use equipment correctly.
• Anticipate guests' needs and respond promptly.
• Maintain positive guest relations and respond to inquiries.
• Resolve guest complaints and ensure satisfaction.
• Keep areas clean, organized and stocked with supplies.
• Move and adjust furniture and amenities as needed.
• Inspect and report damages or maintenance issues.

Skills

Positive attitude

Energetic

Service oriented

Team player

Multi-task

English fluency

Education

High school diploma or equivalent

Job description

Viceroy Santa Monica, CA is seeking a Room Houseperson to maintain guest corridors, linen closets and assigned areas to the high standards of the property. You will support housekeeping operations, ensure cleanliness and assist with stock and maintenance tasks throughout shifts.

The role requires a high school diploma or equivalent, a positive attitude, and the ability to multitask in a luxury hotel environment. Excellent guest service and English fluency are essential.