Room Attendant

Viceroy Santa Monica; Santa Monica (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Viceroy Santa Monica is seeking a Room Attendant to maintain clean, attractive guestrooms and deliver attentive guest service. This role requires a positive attitude, teamwork, and a courteous, professional demeanor in all guest interactions.

Responsibilities include cleaning, reporting maintenance needs, and assisting with special guest requests, ensuring health standards are met, and welcoming guests with a friendly approach. Lifting, bending, and physical duties are part of the job.

Qualifications

• Must maintain a positive attitude and focus on guest satisfaction.
• Service orientation is essential for attentive, courteous guest interactions.
• Team player who cooperates with colleagues to ensure smooth operations.

Responsibilities

• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards
• Verify rooms are empty and initiate maintenance requests
• Follow procedures for reporting to work, taking meal breaks and end of shift
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests
• Welcome, Greet, and escort guests
• Display a friendly, courteous and professional demeanor in all interactions with guests, patrons and other employees

Skills

Positive attitude

Service oriented

Team player

Education

High school diploma or equivalent

Job description

Viceroy Hotels

ViceroyHotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C.,St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Viceroy Santa Monica, CA

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

General Responsibilities Include:

• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards
• Verify rooms are empty and initiate maintenance requests
• Follow procedures for reporting to work, taking meal breaks and end of shift
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests
• Welcome, Greet, and escort guests
• Display a friendly, courteous and professional demeanor in all interactions with guests, patrons and other employees

Skills/Knowledge Required:

• Possess a positive attitude
• Must be service oriented
• Must be a team player

Qualifications

Physical Requirements:

• Must be able to bend, stoop, squat and stretch
• Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length

Qualification Standards:

Education: High school or equivalent education preferred.

Experience: 1 to 2 years previous experience in a similar position in a luxury hotel preferred

Licenses or Certificates: none

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

EOE

Posting Date

This job opening was posted on 09/21/2026and will remain open for at least 75 days.