Lux Room Attendant – Beachfront Luxury Hotel

IHG Hotels & Resorts; Santa Monica (CA); On-site; USD 37,195 - 46,838; Full time

Job summary

Regent Santa Monica Beach is seeking a Room Attendant to help deliver a luxury guest experience. You will ensure guest rooms are impeccably clean, organized, and stocked with Regent’s signature amenities, maintaining the highest standards of presentation.

Reporting to the Director of Housekeeping, you will follow room cleaning sequences, attend briefings, stock linens and amenities, handle guest belongings with care, and respond to requests promptly, while upholding safety and privacy protocols.

Qualifications

• Minimum 2 years of housekeeping or room attendant experience, preferably within a luxury hotel, resort, or lifestyle brand.
• Proven ability to maintain exceptional cleanliness standards and attention to detail in a high-end hospitality environment.
• Strong understanding of luxury guest expectations, service standards, and presentation.
• Excellent verbal communication skills with the ability to interact professionally with guests and team members.
• Highly organized with the ability to prioritize tasks, multitask, and work efficiently in a fast-paced setting.
• Self-motivated with a strong sense of ownership, accountability, and initiative.
• Physical ability to lift up to 50 pounds, push or pull up to 100 pounds, and perform repetitive movements including standing, bending, and stooping for extended periods.
• Flexible availability, including evenings, weekends, and holidays, based on business needs.

Responsibilities

• Uphold Regent’s service philosophy and luxury standards in all interactions.
• Maintain impeccable personal grooming and professional appearance.
• Attend daily shift briefings and review room assignments.
• Clean and service assigned guest rooms to the highest standards of cleanliness and presentation.
• Follow established room cleaning sequences and quality expectations.
• Ensure all assigned rooms are properly stocked with linens, amenities, coffee service, and collateral.
• Handle guest belongings with care and follow established service standards.
• Monitor room privacy indicators and respect guest preferences.
• Report maintenance issues, damages, or special cleaning needs using the designated system.
• Ensure proper use, labeling, and handling of cleaning chemicals in compliance with MSDS guidelines.
• Use and maintain required personal protective equipment (PPE).
• Update room status in the hotel system accurately and promptly.
• Respond to guest requests such as laundry pickup in a timely manner.
• Complete final inspections to ensure rooms meet Regent quality standards.
• Follow all safety, security, and lost & found procedures.

Skills

Attention to detail

Communication skills

Organization

Flexibility

Physical stamina

Customer service mindset

Job description

Regent Santa Monica Beach is seeking a Room Attendant to help deliver a luxury guest experience. You will ensure guest rooms are impeccably clean, organized, and stocked with Regent’s signature amenities, maintaining the highest standards of presentation.

Reporting to the Director of Housekeeping, you will follow room cleaning sequences, attend briefings, stock linens and amenities, handle guest belongings with care, and respond to requests promptly, while upholding safety and privacy protocols.