Luxury Hotel Reservations Specialist (VIP & Events)

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, dental, vision)

401K retirement savings plan

Education tuition reimbursement

FREE daily meal

Job summary

Golden Road Motor Inn DBA Atlantis Casino Resort Spa is seeking a Reservations Specialist to provide exceptional guest services and assist with travel arrangements. Responsibilities include handling reservation calls, upselling services, and maintaining high customer satisfaction.

The ideal candidate has experience in customer service, strong communication skills, and attention to detail. Comprehensive benefits and internal advancement opportunities are offered.

Qualifications

• Previous experience in a call center or customer service environment.
• Knowledge of call center telephony and technology.
• Clear speaking voice and strong interpersonal, analytical and organizational skills.

Responsibilities

• Assist guests with travel plans and booking accommodations.
• Maintain high conversion rates for reservations.
• Build rapport with guests to encourage repeat visits.

Skills

Communication skills

Data entry skills

Customer service principles

Organization skills

Attention to detail

Tools

Microsoft Office

HAL

LMS

Job description

Golden Road Motor Inn DBA Atlantis Casino Resort Spa is seeking a Reservations Specialist to provide exceptional guest services and assist with travel arrangements. Responsibilities include handling reservation calls, upselling services, and maintaining high customer satisfaction.

The ideal candidate has experience in customer service, strong communication skills, and attention to detail. Comprehensive benefits and internal advancement opportunities are offered.