Luxury Housekeeping Manager: Guest Experience Leader

1-Hotels-5; Miami Beach (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Starwood Hotels is seeking a Housekeeping Manager in a luxury hotel setting. The role leads the housekeeping team, streamlines processes, and ensures exceptional guest service. A post-secondary diploma is a plus, and strong leadership remains essential for achieving guest engagement and financial performance.

The candidate should be flexible to cover a 24-hour operation and possess excellent communication skills to motivate staff and maintain high standards of cleanliness.

Qualifications

• Minimum of 2 years of similar work experience in a luxury hotel setting.
• Advanced knowledge of housekeeping operations.
• Strong leadership with proven track record in guest and team member engagement and financial performance.
• Excellent communication, verbal and written.
• Flexible to meet the demands of a 24-hour operation.

Responsibilities

• Lead the housekeeping team and set daily priorities.
• Streamline processes to improve efficiency and guest satisfaction.
• Oversee stocking and inventory of supplies.
• Drive guest and team member engagement and contribute to financial performance.

Skills

Leadership

Communication

Guest engagement

Team engagement

Analytical mind

Financial performance

Education

Post-secondary diploma or degree

Job description

Starwood Hotels is seeking a Housekeeping Manager in a luxury hotel setting. The role leads the housekeeping team, streamlines processes, and ensures exceptional guest service. A post-secondary diploma is a plus, and strong leadership remains essential for achieving guest engagement and financial performance.

The candidate should be flexible to cover a 24-hour operation and possess excellent communication skills to motivate staff and maintain high standards of cleanliness.