Luxury Hotel Housekeeping Supervisor – VIP Rooms

Hotel Zena

Washington (District of Columbia)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Job summary

Hotel Zena is seeking a dedicated Housekeeping Supervisor to lead daily housekeeping operations in our DC area property. You will monitor Room Attendants, ensure cleanliness standards, and step in for Housekeeping Manager when needed.

Responsibilities include inspecting performance, managing VIP room readiness, maintaining supply carts and records, and coordinating with Front Office and Engineering. The role requires strong communication, prior supervisory experience, and a commitment to guest

Qualifications

High School diploma or equivalent required.
2–3 years of progressive hotel or related field experience preferred.
Previous supervisory responsibility preferred.
Ability to stand during entire shift.
Effective verbal and written communication with staff and guests.

Responsibilities

Inspect Room Attendant’s work performance daily to ensure standards and productivity.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect VIP rooms and report availability to Front Office.
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
Maintain key control.
Handle items for "Lost and Found" according to the standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
Assist with training of Housekeeping staff.
May be required to clean rooms as business needs dictate.
Ensure completion of cleaning projects on a biannual basis.
Ensure overall guest satisfaction.