Luxury Housekeeping Supervisor

Viceroy Hotels and Resorts; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Job summary

Viceroy Hotels in Washington, DC is seeking a Housekeeping Supervisor to coordinate housekeeping functions across assigned sections and step in for the Housekeeping Manager when needed. This role emphasizes maintaining high cleanliness standards, guest comfort, and smooth daily operations within a luxury hotel.

You will monitor Room Attendants’ work, supervise daily assignments, manage records and inventories, assist with training, and ensure guest satisfaction.

Qualifications

• High School diploma or equivalent required. College coursework helpful.
• 2-3 years of progressive hotel experience preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Effective verbal and written communication with staff and guests.

Responsibilities

• Inspect Room Attendant performance daily to ensure standards.
• In absence of Manager, inspect VIP rooms and report availability.
• Oversee end-of-day floor closing and restocking of carts.
• Maintain records of daily assignments and sign-off.
• Maintain key control and Lost & Found handling.
• Monitor room attendant carts, linen closets, and stairways.
• Assign daily duties to Room Attendants and House Attendants.
• Carry pager/radio to stay in contact with Front Office/Engineering.
• Report progress of out-of-order rooms to Guest Services Manager.
• Initiate work orders for repairs and follow through to completion.
• Assist with training of Housekeeping staff.
• May clean rooms as business needs dictate.
• Ensure completion of cleaning projects biannually.
• Ensure overall guest satisfaction.

Skills

Communication skills

Stand/walk for long shifts

Guest service mindset

Education

High School diploma or equivalent

Job description

Viceroy Hotels in Washington, DC is seeking a Housekeeping Supervisor to coordinate housekeeping functions across assigned sections and step in for the Housekeeping Manager when needed. This role emphasizes maintaining high cleanliness standards, guest comfort, and smooth daily operations within a luxury hotel.

You will monitor Room Attendants’ work, supervise daily assignments, manage records and inventories, assist with training, and ensure guest satisfaction.