Housekeeping Supervisor

Viceroy Hotels and Resorts; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Job summary

Viceroy Hotels in Washington, DC is seeking a Housekeeping Supervisor to coordinate housekeeping functions across assigned sections and step in for the Housekeeping Manager when needed. This role emphasizes maintaining high cleanliness standards, guest comfort, and smooth daily operations within a luxury hotel.

You will monitor Room Attendants’ work, supervise daily assignments, manage records and inventories, assist with training, and ensure guest satisfaction.

Qualifications

• High School diploma or equivalent required. College coursework helpful.
• 2-3 years of progressive hotel experience preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Effective verbal and written communication with staff and guests.

Responsibilities

• Inspect Room Attendant performance daily to ensure standards.
• In absence of Manager, inspect VIP rooms and report availability.
• Oversee end-of-day floor closing and restocking of carts.
• Maintain records of daily assignments and sign-off.
• Maintain key control and Lost & Found handling.
• Monitor room attendant carts, linen closets, and stairways.
• Assign daily duties to Room Attendants and House Attendants.
• Carry pager/radio to stay in contact with Front Office/Engineering.
• Report progress of out-of-order rooms to Guest Services Manager.
• Initiate work orders for repairs and follow through to completion.
• Assist with training of Housekeeping staff.
• May clean rooms as business needs dictate.
• Ensure completion of cleaning projects biannually.
• Ensure overall guest satisfaction.

Skills

Communication skills

Stand/walk for long shifts

Guest service mindset

Education

High School diploma or equivalent

Job description

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story.

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.