Luxury Hotel Housekeeping Manager

Corinthia Hotels; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Corinthia Hotels is seeking to recruit a Housekeeping Manager for The Surrey, located on Manhattan’s Upper East Side. The role supports the Director of Housekeeping in guiding the laundry, linen room, public areas, and the rooms teams to uphold the highest cleanliness and service standards within budget.

You will lead by example, drive daily tasks, and ensure timely guest requests while maintaining Forbes and LQA standards.

Qualifications

• 2 years of housekeeping management experience in a hotel.
• Previous supervisory experience in a hotel setting.
• Familiarity with Forbes and LQA standards.

Responsibilities

• Supports communication to the team and management of realistic, measurable housekeeping standards, objectives, and goals (service standards, budget targets, etc.).
• Assists in developing, directing, and maintaining the highest standards of housekeeping processes to ensure a positive guest experience.
• Ensures that all daily tasks are completed accurately by the housekeeping team and guest requests are managed efficiently or communicated to the relevant departments in a timely manner.
• Leads by example in setting positive relations with all hotel departments, ensuring issues are managed efficiently and appropriately, to maintain the smooth running of the operation at all times.
• Works with the Director of Housekeeping to understand and develop a progressive, professional, and committed housekeeping team environment that supports strategic objectives.
• Ensures that cleanliness and service standards are maintained in all areas of responsibility.
• Trains and monitors the team daily to ensure that standards of service and cleanliness are understood and followed.

Skills

Attention to detail

Supervisory skills

Housekeeping management

Forbes & LQA standards knowledge

Tools

Opera PMS

Job description

Corinthia Hotels is seeking to recruit a Housekeeping Manager for The Surrey, located on Manhattan’s Upper East Side. The role supports the Director of Housekeeping in guiding the laundry, linen room, public areas, and the rooms teams to uphold the highest cleanliness and service standards within budget.

You will lead by example, drive daily tasks, and ensure timely guest requests while maintaining Forbes and LQA standards.