Housekeeping Floor Manager

Corinthia Hotels; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Corinthia Hotels is seeking to recruit a Housekeeping Manager for The Surrey, located on Manhattan’s Upper East Side. The role supports the Director of Housekeeping in guiding the laundry, linen room, public areas, and the rooms teams to uphold the highest cleanliness and service standards within budget.

You will lead by example, drive daily tasks, and ensure timely guest requests while maintaining Forbes and LQA standards.

Qualifications

• 2 years of housekeeping management experience in a hotel.
• Previous supervisory experience in a hotel setting.
• Familiarity with Forbes and LQA standards.

Responsibilities

• Supports communication to the team and management of realistic, measurable housekeeping standards, objectives, and goals (service standards, budget targets, etc.).
• Assists in developing, directing, and maintaining the highest standards of housekeeping processes to ensure a positive guest experience.
• Ensures that all daily tasks are completed accurately by the housekeeping team and guest requests are managed efficiently or communicated to the relevant departments in a timely manner.
• Leads by example in setting positive relations with all hotel departments, ensuring issues are managed efficiently and appropriately, to maintain the smooth running of the operation at all times.
• Works with the Director of Housekeeping to understand and develop a progressive, professional, and committed housekeeping team environment that supports strategic objectives.
• Ensures that cleanliness and service standards are maintained in all areas of responsibility.
• Trains and monitors the team daily to ensure that standards of service and cleanliness are understood and followed.

Skills

Attention to detail

Supervisory skills

Housekeeping management

Forbes & LQA standards knowledge

Tools

Opera PMS

Job description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024.

The Surrey, a Corinthia Hotel is seeking to recruit a Housekeeping Manager. The Housekeeping Manager position assists in leading the housekeeping department to achieve and exceed company service standards and operate within the agreed budget. The Housekeeping Manager will assist the Director of Housekeeping in providing comprehensive guidance and support to different sections in the housekeeping team, which include the laundry, linen room, public areas, and the rooms team, to ensure the highest standards are delivered during cleaning, maintenance and servicing of both internal and external guests.

Summary Of Responsibilities

• Supports communication to the team and management of realistic, measurable housekeeping standards, objectives, and goals (service standards, budget targets, etc.) to be achieved.
• Assists in developing, directing, and maintaining the highest standards of housekeeping processes to ensure a positive guest experience.
• Ensures that all daily tasks are completed accurately by the housekeeping team and guest requests are managed efficiently or communicated to the relevant departments in a timely manner.
• Leads by example in setting positive relations with all hotel departments, ensuring issues are managed efficiently and appropriately, to maintain the smooth running of the operation at all times.
• Works with the Director of Housekeeping to understand and develop a progressive, professional, and committed housekeeping team environment that supports strategic objectives.
• Ensures that cleanliness and service standards are maintained in all areas of responsibility.
• Trains and monitors the team daily to ensure that standards of service and cleanliness are understood and followed.

Requirements

• Possess 2 years’ housekeeping management experience.
• Must possess previous supervisory skills in a hotel.

Skills and Qualifications

• Experience working with Opera PMS System.
• Good understanding of housekeeping management systems and processes.
• Excellent attention to detail.
• Experience with Forbes and LQA Standards.