Housekeeping Manager

The Surrey, A Corinthia Hotel; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Surrey, A Corinthia Hotel on the Upper East Side seeks a Housekeeping Manager to lead the housekeeping department and support the Director of Housekeeping in delivering exceptional service within budget.

The role oversees laundry, linen, public areas, and rooms teams, ensuring the highest cleanliness standards and efficient guest service. Strong supervisory skills and Opera PMS experience are required.

Qualifications

• 2 years’ housekeeping management experience required.
• Supervisory experience in a hotel environment preferred.
• Experience with Opera PMS and housekeeping systems is advantageous.

Responsibilities

• Support communication to the team and management of service standards and budget targets.
• Assist in maintaining high housekeeping standards for guest areas and back-of-house.
• Ensure daily tasks are completed accurately and guest requests are managed promptly.
• Lead by example to maintain smooth operation across departments.
• Collaborate with DHO to develop a progressive housekeeping team environment.
• Maintain cleanliness and service standards in all areas of responsibility.
• Coach and monitor daily to ensure adherence to standards.

Skills

Housekeeping management experience

Supervisory skills

Understanding housekeeping management

Tools

Opera PMS System

Job description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

On a leafy stretch of the Upper East Side, just moments from Central Park, a New York icon returns. Once a discreet address, The Surrey has been reimagined as a Corinthia hotel, where Manhattan glamour is paired with considered design, warm hospitality and a deep connection to its neighborhood. Rooted in heritage and attuned to the present, The Surrey, A Corinthia Hotel invites a new generation to experience the Upper East Side with the ease of a local and the elegance of a classic

The Surrey, a Corinthia Hotel is seeking to recruit a Housekeeping Manager. The Housekeeping Manager position assists in leading the housekeeping department to achieve and exceed company service standards and operate within the agreed budget. The Housekeeping Manager will assist the Director of Housekeeping in providing comprehensive guidance and support to different sections in the housekeeping team which include the laundry, linen room, public areas, and the rooms team to ensure the highest standards are delivered during cleaning, maintenance and servicing of both internal and external guests.

Summary of Responsibilities

• Supports communication to the team and management of realistic, measureable housekeeping standards, objectives and goals (service standards, budget targets etc.) to be achieved.
• Assists in developing, directing and maintaining the highest standards of housekeeping processes to ensure a positive guest experience.
• Ensures that all daily tasks are completed accurately by the housekeeping team and guest requests are managed efficiently or communicated to the relevant departments in a timely manner.
• Leads by example in setting positive relations with all hotel departments, ensuring issues are managed efficiently, and appropriately, to maintain the smooth running of the operation at all times.
• Works with the Director of Housekeeping to understand and develop a progressive, professional and committed housekeeping team environment that supports strategic objectives.
• Ensure that cleanliness and service standards are maintained in all areas of responsibility.
• Train and monitor the team daily to ensure that standards of service and cleanliness are understood and followed.

Skills and Qualifications

• Possess 2 years’ housekeeping management experience
• Must possess previous supervisory skills in a hotel
• Experience working with Opera PMS System
• Good understanding of housekeeping management systems & processes