Luxury Hotel Housekeeping Leader – On-Site Impact & Growth

Hei Hotels Inc.; Chicago (IL); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation and holidays

401(k) savings plan

Hotel room discounts

Job summary

HEI Hotels and Resorts’ The Gwen in Chicago, IL is seeking a seasoned Housekeeping Manager to lead our guest room, public space and back‑of‑house teams. You will plan workloads, supervise staff, manage the housekeeping and laundry budgets, and ensure consistently high cleanliness standards.

The ideal candidate has 5+ years of management experience with at least 3 years in housekeeping leadership, strong communication skills, and the ability to coordinate with other departments.

Qualifications

• 5+ years of management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Knowledge of housekeeping and laundry operations and job requirements.
• Ability to work with other department leaders and resolve conflicts.
• Strong communication, organizational, and multitasking skills.
• Willingness to pitch in and be a team player.

Responsibilities

• Plan, organize, and monitor staff workload to meet cleanliness and maintenance standards.
• Develop housekeeping and laundry budgets and implement cost controls.
• Schedule labor to align with occupancy, events, and F&B activity.
• Interview, hire, train, and evaluate staff; address performance issues.
• Coordinate with other departments and ensure OSHA compliance.
• Oversee preventative maintenance coordination and inventory control.
• Ensure SOP compliance and maintain high guest satisfaction.

Skills

Management experience

Housekeeping management

Laundry operations

Budget forecasting

Communication skills

Team leadership

Conflict resolution

Organizational skills

Budgeting/cost controls

Cross-department coordination

Job description

HEI Hotels and Resorts’ The Gwen in Chicago, IL is seeking a seasoned Housekeeping Manager to lead our guest room, public space and back‑of‑house teams. You will plan workloads, supervise staff, manage the housekeeping and laundry budgets, and ensure consistently high cleanliness standards.

The ideal candidate has 5+ years of management experience with at least 3 years in housekeeping leadership, strong communication skills, and the ability to coordinate with other departments.