Luxury Hotel General Manager: Guest Experience Leader

Riggs Washington DC; Washington (District of Columbia); On-site; USD 199,000 - 270,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

6 complimentary nights a year

Employee rates

Job summary

Riggs Washington DC, a luxury hotel in Penn Quarter, seeks a seasoned General Manager to drive performance across guests, operations, and commercial results. You will lead the leadership team, own the P&L, and ensure flawless luxury experiences while upholding the building’s historic integrity.

The role requires strong commercial acumen, visible leadership across property operations, and a commitment to developing a high-performing, inclusive team within a luxury hotel and F&B environment.

Qualifications

• Must possess substantial and progressive leadership experience as a General Manager in luxury or upper upscale lifestyle hotels.
• In-depth knowledge of both Rooms and F&B operations in a complex, service-driven environment.
• Proven record of managing a hotel's P&L, including oversight of annual budgets, forecasts, labor strategies, and capital priorities.

Responsibilities

• Set the vision, annual business plan and operating priorities for Riggs.
• Lead the property leadership team with clear goals, decision rights and follow through.
• Stay visible and hands on across the hotel, and represent Lore Group with ownership, regional leaders and the wider community.
• Own the property P&l and deliver budgeted revenue, profit and cash flow.
• Partner with Finance to assure proper budgeting, forecasting and capital planning. Act quickly on variances.
• Guide Sales, Revenue, Marketing and F&B to grow profitable demand, optimize segment mix and increase property spend.
• Serve as the advocate for guests throughout their journey, embodying luxury service standards at each interaction.
• Leverage guest feedback, conduct quality audits, and analyze reputation data to address service issues.
• Uphold product quality through regular property inspections and timely maintenance.
• Foster a culture where Family, Discovery, Detail, and Spirit are reflected in daily leadership behaviors.
• Hire and retain top talent, select, coach, and nurture a strong leadership team and manage succession.
• Collaborate with People & Culture to enhance onboarding, training, performance management and engagement initiatives.
• Ensure Rooms, F&B, Engineering, Security and support functions operate as one.
• Ensure compliance with federal and District of Columbia law, licenses, life safety and food safety requirements.

Skills

Leadership experience

Luxury operations

P&L management

Revenue strategy

Team building

Compliance knowledge

Education

Bachelor's degree in hospitality management

Job description

Riggs Washington DC, a luxury hotel in Penn Quarter, seeks a seasoned General Manager to drive performance across guests, operations, and commercial results. You will lead the leadership team, own the P&L, and ensure flawless luxury experiences while upholding the building’s historic integrity.

The role requires strong commercial acumen, visible leadership across property operations, and a commitment to developing a high-performing, inclusive team within a luxury hotel and F&B environment.