Luxury Hotel General Manager: Guest Experience Leader

Auberge Resorts Collection; California; On-site; USD 300,000 - 325,000; Full time

Job summary

Auberge Resorts Collection's Auberge du Soleil in California seeks a General Manager to lead a world-class luxury hotel operation, setting strategic direction and championing a culture of exceptional service.

You will coach teams, recruit top talent, drive guest experiences across pre-arrival to departure, manage owner relationships, and partner with leadership to grow revenue while maintaining the brand's standards and community ties.

Qualifications

• 10+ years in luxury hotel operations management as a General Manager.
• Proven ability to cultivate relationships with ultra-high-net-worth individuals and global clientele.
• Experience leading luxury membership ecosystems and private clubs.
• Strong understanding of member engagement and social programming.
• Innovative thinking to address unique challenges in hospitality.
• Experience managing independently branded luxury hotels.
• Robust operations experience, especially in F&B and club membership management.
• Agile, solution-oriented with strong communication in dynamic environments.
• Active involvement with the local community.
• International exposure to elevate brand positioning.
• Ability to sustain a culturally relevant luxury environment for global tastemakers.

Responsibilities

• Lead a team to drive performance across all hotel operations.
• Set strategic direction aligned with luxury standards and values.
• Coach and develop team members, attracting new talent.
• Develop recruitment and employment branding locally.
• Create a guest experience framework from pre-arrival to post-departure.
• Ensure financial targets are met and manage monthly forecasting.
• Drive commercial strategy to increase revenue and engage key partners.
• Collaborate with executive leadership to maintain excellence across departments.
• Champion new initiatives and manage property performance improvements.
• Engage with the local community and high society to elevate the property's profile.
• Lead the development of the new membership club and ongoing programming.

Skills

Leadership

Guest experience

Relationship building

Communication

Strategic thinking

Agile mindset

Job description

Auberge Resorts Collection's Auberge du Soleil in California seeks a General Manager to lead a world-class luxury hotel operation, setting strategic direction and championing a culture of exceptional service.

You will coach teams, recruit top talent, drive guest experiences across pre-arrival to departure, manage owner relationships, and partner with leadership to grow revenue while maintaining the brand's standards and community ties.