Outdoor Hospitality: Ops & Guest Experience Lead

AutoCamp- Nature's Boutique Hotel; Joshua Tree (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A luxury outdoor hospitality brand in California is in search of an Assistant General Manager to oversee day-to-day operations, with a strong emphasis on guest satisfaction and team management. The ideal candidate will have at least two years of experience in upscale hospitality environments, a bachelor's degree is preferred, and must demonstrate excellent management and customer service skills. The role includes leading a diverse team, ensuring operational efficiency, and mentoring associates. Join us in redefining outdoor luxury.

Qualifications

• Minimum of two years equivalent experience in an upscale hospitality environment.
• Previous experience with hotel PMS and POS systems.
• Working knowledge of Cloud-based applications, preferably Google Suite.

Responsibilities

• Manage day-to-day operations of the property focusing on guest satisfaction.
• Lead a multi-cultural team and oversee housekeeping and retail shop.
• Interview, hire, and train associates to ensure operational efficiency.

Skills

Management skills

Customer service

Attention to detail

Problem-solving

Education

Bachelor's degree (preferred)

Tools

Hotel PMS systems

POS systems

Google Suite

Job description

A luxury outdoor hospitality brand in California is in search of an Assistant General Manager to oversee day-to-day operations, with a strong emphasis on guest satisfaction and team management. The ideal candidate will have at least two years of experience in upscale hospitality environments, a bachelor's degree is preferred, and must demonstrate excellent management and customer service skills. The role includes leading a diverse team, ensuring operational efficiency, and mentoring associates. Join us in redefining outdoor luxury.