Luxury Hotel F&B Operations Manager

Highgate; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Leave provisions

Job summary

Highgate Hotels is seeking a Food & Beverage Manager for Park Lane New York. The role oversees all daily F&B outlet operations, supervises staff, handles guest concerns, and coordinates with other F&B managers to maintain profitability and high service standards.

Responsibilities include budgeting, training, menu planning support, compliance with regulations, reporting, and staff performance reviews. This position emphasizes guest satisfaction and team leadership in a luxury hotel setting.

Qualifications

• Excellent verbal and written communication with staff and guests.
• Ability to multitask and prioritize duties to meet deadlines.
• Strong leadership and training skills.

Responsibilities

• Oversee daily operation of the outlet.
• Supervise outlet personnel.
• Respond to guest complaints promptly.
• Work with other F&B managers and keep them informed of issues as they arise.
• Keep supervisor informed of problems or matters requiring attention.
• Assist in coordinating Loss Prevention in the outlet.
• Prepare and submit required reports in a timely manner.
• Ensure preparation of required reports, including Wage Progress, payroll, revenue, employee schedules, quarterly action plans.
• Monitor quality of service in F&B outlet.
• Assist in menu planning and preparation.
• Ensure compliance with all local liquor laws and health and sanitation regulations.
• Ensure SOP compliance in all outlets.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff during meal periods.
• Conduct staff performance reviews per Highgate standards.
• Ensure training of employees on SOPs and tasks.
• Be involved in departmental and hotel training (CARE, One to One).
• Interview candidates for front-of-house F&B positions and follow hiring standards.
• Complete tip reporting.
• Understand and monitor corporate promotions in outlet.
• Ensure overall guest satisfaction.

Skills

Communication

Customer service

Multitasking

Leadership

Job description

Highgate Hotels is seeking a Food & Beverage Manager for Park Lane New York. The role oversees all daily F&B outlet operations, supervises staff, handles guest concerns, and coordinates with other F&B managers to maintain profitability and high service standards.

Responsibilities include budgeting, training, menu planning support, compliance with regulations, reporting, and staff performance reviews. This position emphasizes guest satisfaction and team leadership in a luxury hotel setting.