Luxury Hotel Executive: Guest Experience & Growth

HHM Hospitality; New York (NY); On-site; USD 220,000 - 250,000; Full time

Benefits offered by this job

Travel discounts

Commuter benefits

Technology reimbursements

401(k) with company match

Paid time off

Bonuses & Incentives

Job summary

The Manner, a luxury hotel in New York's SoHo, seeks a Managing Director to lead all operations with precision, personalization, and hospitality. You will oversee guest experience, financial performance, and team engagement across departments.

With 10+ years in hospitality leadership, you will drive revenue, manage budgets, mentor executives, and represent the property at industry events and in the community, ensuring adherence to standards and sustainability goals.

Qualifications

• Over 10 years of leadership experience in hospitality.
• Experience overseeing operations across departments (FOH, HSKP, F&B).
• Strong budgeting, financial performance analysis and profitability focus.

Responsibilities

• Provide strategic leadership to all hotel departments and drive seamless daily operations.
• Uphold high standards of personalized guest service and hospitality.
• Represent the hotel to owners, partners, and stakeholders; strengthen relationships.

Skills

Leadership

Strategic planning

Revenue management

Budget management

Stakeholder relations

Job description

The Manner, a luxury hotel in New York's SoHo, seeks a Managing Director to lead all operations with precision, personalization, and hospitality. You will oversee guest experience, financial performance, and team engagement across departments.

With 10+ years in hospitality leadership, you will drive revenue, manage budgets, mentor executives, and represent the property at industry events and in the community, ensuring adherence to standards and sustainability goals.